Valerie Munoz
Anthony,NM
Summary
I’m a bilingual, motivated individual with over 5 years of customer service experience, looking to join Liberty Mutua Insurance. I have strong communication and people skills and enjoy helping customers find solutions that work for them. I’m excited to get the training and earn my Property & Casualty license so I can thrive and contribute to the team’s success.
Overview
8
8
years of professional experience
Work History
Bartender/Server
The Elmont Resort
El Paso, TX
06.2024 - Current
- Assist with banquets and events, ensuring high-quality service and a welcoming atmosphere.
- Provides personalized recommendations and upsells premium drinks and menu items
- Maintain cleanliness and organization of bar area to ensure efficient service.
- Answer guest inquiries via phone and in person
- Managed inventory levels, ordering supplies as needed to prevent shortages.
Bartender
Four 80s Sports Bar and Grill
Canutillo, TX
11.2023 - 02.2025
- Provided friendly, reliable customer service to large volumes of guests
- Recommended food, drinks, and premium options to increase sales
- Handled cash and payments with accuracy.
- Addressed needs and provided excellent customer service to ensure satisfaction..
- Take orders of the phone.
Bartender/Server
The Crab Station
El Paso, TX
06.2020 - 10.2023
- Served customers in a high-volume, fast-paced restaurant environment
- Built strong customer relationships through friendly, reliable service
- Actively listened to customer needs and responded with appropriate recommendations and resolutions
- Answered phone calls and handled over-the-phone orders and payments
- Worked closely with kitchen staff, servers, and management to ensure accurate orders
Sales Associate
Cracker Barrell Old Country Store
Las Cruces, NM
01.2018 - 04.2020
- Delivered excellent customer service by greeting customers and responding to questions
- Processed payments, returns, and exchanges accurately and efficiently
- Consistently exceeded sales expectations while maintaining high customer satisfaction
- Assisted customers with product questions and recommendations
- Assisted in inventory management, maintaining accurate stock levels and organized displays.
Education
High School Diploma -
Gadsden High School
Anthony, NMSkills
- Costumer service
- Clear communication
- Active listening
- Problem solving
- Multitasking
- Computer systems
- Time management and organization
Languages
Spanish
Professional Working
Timeline
Bartender/Server
The Elmont Resort
06.2024 - Current
Bartender
Four 80s Sports Bar and Grill
11.2023 - 02.2025
Bartender/Server
The Crab Station
06.2020 - 10.2023
Sales Associate
Cracker Barrell Old Country Store
01.2018 - 04.2020
High School Diploma -
Gadsden High School