Valerie Murphy
LaGrange,GA
Summary
Proven track record in enhancing customer satisfaction and driving sales at The Home Depot Inc, showcasing expertise in flooring materials and exceptional interpersonal skills. Mentored staff and led by example, significantly increasing repeat business through outstanding service and problem-solving abilities. Demonstrated adaptability and a commitment to exceeding customer expectations, underpinning a loyal customer base.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flooring Specialist
The Home Depot Inc
07.2022 - Current
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Customer Service Cashier
The Home Depot Store 0160
04.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Worked with floor team and managers to meet wide range of customer needs.
Head Cashier
The Home Depot Store 0160
07.2022 - 04.2023
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Guest Service Manager
Highland Pines Marina
07.2020 - 07.2022
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Education
Master Cosmetology Certificate - Cosmetology
West Georgia Technical College
La Grange, GA06.2004
Skills
Safe workplace procedures
Expertise in Flooring Materials
Vinyl Installation
Flooring Installation Techniques
Room measurements
Strong Communication and Interpersonal Skills
Multitasking Abilities
Adaptability and Flexibility
Excellent Written and Verbal Communication
Meeting Sales Goals
Exceeding Customer Expectations
Accomplishments
Gold Homer Award Recipient
Certification
- Electric Ladder License
- Ballypal License
- Portable Loading Dock License
- Reach Truck License
- Order Picker License
Timeline
Customer Service Cashier
The Home Depot Store 0160
04.2023 - 03.2024
Flooring Specialist
The Home Depot Inc
07.2022 - Current
Head Cashier
The Home Depot Store 0160
07.2022 - 04.2023
Guest Service Manager
Highland Pines Marina
07.2020 - 07.2022
Master Cosmetology Certificate - Cosmetology
West Georgia Technical College
- Electric Ladder License
- Ballypal License
- Portable Loading Dock License
- Reach Truck License
- Order Picker License
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