Valerie Najera
Overview
9
9
years of professional experience
Work History
Certified Academic Advisor
San Antonio College
06.2023 - Current
- Enhance student success by developing and implementing comprehensive academic plans.
- Promote a positive learning environment through effective communication and collaborative problem-solving strategies.
- Assist special populations such as FTIC (First Time in College) students and online students who need corequisites to enhance college readiness.
- Conduct thorough assessments of students' skills, interests, and aptitudes to analyze their career goals, and develop personalized plans to help them overcome any obstacles in their academic journey and improve retention rates.
- Meet with team leads and directors on a regular basis to develop and implement strategies to increase student engagement.
Enlisted-92Y Supply Specialist
Texas Army National Guard
04.2023 - Current
- Assist the supply NCO and Officer in conducting audits of supply room operations to ensure adherence to regulations and proper storage practices.
- Record supply transactions and requests using hand receipts, equipment, and organizational clothing records using computer applications
- Access a secure vault to control, issue, and receive weapons and sensitive items
- Responsible for inventory management, shipping, receiving, procurement, and requisition management
- Execute inventory management, shipping and receiving, warehousing, procurement, and requisition management functions. Provide suggestions for resolving supply chain management issues based on procurement needs analysis.
Enrollment Team Support Specialist
San Antonio College
01.2016 - 06.2023
- Coordinates and evaluates transcripts as well as international transcripts and processes student's data. Downloads transcripts from various platforms and responsible in distributing the work amongst the
transcript team. - Assists students who speak Spanish in order to help break the barrier that prevents those students from obtaining an education due to limited English
- Provides translation services to students within the enrollment department as well as other departments
- Translates documents from English to Spanish to assist students with enrollment and applications.
- Assists in conducting interviews during the hiring process for incoming employees as well as train incoming staff.
- Creates flyers and designs to promote Outreach and Recruitment events such as K-12 school programs and summer camps.
- Advise and coach students with onboarding process such as ApplyTexas, FAFSA, uploading meningitis forms, and, financial aid services. Assists students register for Student Orientation, class registration, and help make payments online before drop deadlines. Guided students through the correct procedures to remove holds.
- Assists students with career search and course selections based on the degree and transfer plan. Assist coach in revising and sending out emails to students from caseloads.
- Provides outreach services including tours throughout campus for visitors and incoming students.
- Assists with the handling and proper routing of calls, chats, virtual, and in person student walk-ins at the Welcome Center. Additionally, answered departmental emails sent to the Outreach Department.
- Assists department staff in making spreadsheets for recruitment purposes, mileage, file keeping and data. Made calls to order supplies and make meeting reservations.
Inbound Call Center Representative
All Web Leads
03.2021 - 12.2021
- Handled over 200 customer inbound calls a day to offer callers product and service information and generate quotes.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Master of Divinity -
Liberty University
Lynchburg, VA06-2027
Master of Science - Organizational Leadership And Development
University of The Incarnate Word
San Antonio, TX05.2025
Diploma - Unit Supply Specialist
United States Army Quartermaster School
Fort Gregg-Adams, VA02.2024
Bachelor of Arts - Spanish, Sociology, Health
The University of Texas At San Antonio
05.2023
Associate of Arts - Music
San Antonio College
05.2018
Professional Summary
Dedicated, self-sufficient professional seeking to leverage professional experience and skills to support the institution's mission and productivity goals. Detail-oriented professional with the ability to work on multiple projects by providing solutions to complex problems while maintaining strict confidentiality.
Accomplishments
- Army Achievement Medal 02/2024
- U.S. ARMY Quartermaster Corps Certificate of Affiliation 02/2024
- Certificate of Achievement-Distinguished Graduate U.S. ARMY Quartermaster School 02/2024
- Unit Armorer Certification 02/2024
- CAEL Training Level II Certification 10/2022
- Districtwide Employee of the Month- Alamo Colleges District 12/2022
- Employee of the Month-San Antonio College 11/2022
- Certificate of Completion- Theological Studies Hope University, Hope Center, San Antonio, Texas 01/2022
- CAEL Training Level I Certification 3/2020
- Certificate-Instituto Teológico Rhema 5/2015
Employability Skills
Bilingual,Training & Development, Team Player, Organization, Excellent Customer Service, Professional Speaking Abilities, Natural Born Leader, Time Management, Attention to Detail
Community Service
- Alamo Colleges District Foundation Scholarship Reviewer 2022-Present
- Church Organization Ministry Team Leader 2012-Present
- San Antonio Food Bank 2020-2024
Technical Competencies
Banner 9, Blackboard, Canvas, DLAWarfighter, DegreeWorks, FMSWeb, GSS-Army, LiveChat, Microsoft Office, Navigate, Signal Vine, Slack, Who's Next Sign in Station, Qless.
Timeline
Certified Academic Advisor
San Antonio College
06.2023 - Current
Enlisted-92Y Supply Specialist
Texas Army National Guard
04.2023 - Current
Inbound Call Center Representative
All Web Leads
03.2021 - 12.2021
Enrollment Team Support Specialist
San Antonio College
01.2016 - 06.2023
Master of Divinity -
Liberty University
Master of Science - Organizational Leadership And Development
University of The Incarnate Word
Diploma - Unit Supply Specialist
United States Army Quartermaster School
Bachelor of Arts - Spanish, Sociology, Health
The University of Texas At San Antonio
Associate of Arts - Music
San Antonio College
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