Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valerie Ortiz

Tracy,CA

Summary

Highly motivated and outgoing professional with experience in customer service, dispatching, and administrative roles. Adept at multitasking, prioritizing tasks, and providing exceptional service in fast-paced environments. Demonstrated success in enhancing customer satisfaction and streamlining operations, leveraging expertise in both hard and soft skills to exceed employer expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dispatcher/Customer Service

Preffered Plumbing and Drain
03.2024 - 08.2024

• Answer an average of 30-40 calls per day, booking and rescheduling appointments.

• Provide polite and efficient assistance to customers and team members via telephone.

• Enter data, run numbers, and manage multiple tasks during peak hours.

• Develop and implement solutions quickly to meet customer needs and organizational quotas.

• Utilize strong organizational skills to ensure all tasks are completed by the end of the day.

• Apply GPS knowledge to navigate and prioritize service locations.

Receptionist and Server

Brookdale Senior Living
04.2023 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.

Front Line Worker

Shorter’s Bbq
08.2022 - 03.2023

•Managed the front cash register and provided excellent customer service.


•Gained experience in cashiering, communication, and multitasking by alternating between front and back-end duties.


•Assisted in sales promotions by advertising featured products.

Education

High School Diploma -

West High School
Tracy, CA
05.2024

Skills

  • Customer Service: Cashiering, Front Desk, Guest Services, Hospitality
  • Administrative: Data Entry, Phone Etiquette, Microsoft Outlook, Dispatching
  • Food Service: Food Handling, Preparation, Safety, Kitchen Management, Serving Experience
  • Caregiving: Senior Care, Home Care, Experience with Children, Animal Handling
  • Other: Organizational Skills, Leadership, Typing, Retail Sales, Animal Restraint

Certification

  • Food Handler Certification
  • ServSafe Certification

Timeline

Dispatcher/Customer Service

Preffered Plumbing and Drain
03.2024 - 08.2024

Receptionist and Server

Brookdale Senior Living
04.2023 - 03.2024

Front Line Worker

Shorter’s Bbq
08.2022 - 03.2023

High School Diploma -

West High School
Valerie Ortiz