Highly motivated and outgoing professional with experience in customer service, dispatching, and administrative roles. Adept at multitasking, prioritizing tasks, and providing exceptional service in fast-paced environments. Demonstrated success in enhancing customer satisfaction and streamlining operations, leveraging expertise in both hard and soft skills to exceed employer expectations.
• Answer an average of 30-40 calls per day, booking and rescheduling appointments.
• Provide polite and efficient assistance to customers and team members via telephone.
• Enter data, run numbers, and manage multiple tasks during peak hours.
• Develop and implement solutions quickly to meet customer needs and organizational quotas.
• Utilize strong organizational skills to ensure all tasks are completed by the end of the day.
• Apply GPS knowledge to navigate and prioritize service locations.
•Managed the front cash register and provided excellent customer service.
•Gained experience in cashiering, communication, and multitasking by alternating between front and back-end duties.
•Assisted in sales promotions by advertising featured products.