Lori Hurlbert
American Canyon,USA
Summary
Mission-driven public health professional (MPH, PharmD) with 10+ years of experience in policy development, regulatory interpretation, compliance tracking, documentation control, and audit preparation. Brings a strong background in administrative leadership, managing teams of up to 15 employees, implementing workflow systems, and supporting legal, insurance, and risk-mitigation processes. Clinical and public health training includes rotations in hospital pharmacy, population health, medication safety, and chronic disease management. Known for integrity, accuracy, compassion, and commitment to improving community and population health outcomes.
Overview
16
16
years of professional experience
Work History
Administrative Services Manager
JR’s Plumbing & Drain
02.2017 - Current
- Managed, scheduled, and trained a team of up to 15 staff members, overseeing administrative functions, dispatch support, and customer service operations.
- Interpreted regulatory, insurance, and labor requirements; updated internal policies, procedures, and SOPs accordingly.
- Maintained version-controlled documentation and audit-ready compliance records.
- Managed claims documentation and coordinated legal, regulatory, and insurance communications.
- Implemented a cloud-based workflow platform; migrated historical datasets and led staff training initiatives.
- Oversaw payroll, HR documentation, employee records, and confidential personnel files.
- Identified workflow inefficiencies and implemented operational improvements across administrative systems.
- Collaborated with finance, HR, IT, legal counsel, and outside vendors to support organizational goals.
- Managed accounts receivable, initiated collections or legal actions, and represented the company in court proceedings.
Customer Service Representative / Dispatcher
JR’s Plumbing & Drain
09.2010 - 02.2017
- Standardized scheduling and communication procedures for high-volume service operations.
- Documented and prioritized service requests from a diverse customer base.
- Supported billing, invoicing, and accounts receivable functions.
- Maintained customer records and ensured data accuracy through system updates.
- Directed dispatching, routing, and tracking of 5+ fleet vehicles.
Intern Pharmacist / Public Health Trainee
Community Hospital of the Monterey Peninsula; Touro University California; Kaiser Permanente; Alameda County Medical Center
01.2010 - 01.2015
- Completed 10+ rotations in hospital pharmacy, ICU, emergency medicine, ambulatory care, and palliative care under supervision of licensed pharmacists.
- Performed medication reconciliation, patient counseling, dosing assessments, and documentation review.
- Participated in antimicrobial stewardship, medication-safety efforts, and transitions-of-care initiatives.
- Contributed to public health projects on chronic disease management, health education, and care coordination.
- Supported literature reviews, quality improvement efforts, and data collection.
- Collaborated with interdisciplinary clinical teams to improve patient and population health outcomes.
- Worked as part of team of pharmacy interns.
- Trained new interns on pharmacy operations and software systems, enhancing team efficiency and knowledge sharing.
- Implemented process improvements that streamlined medication dispensing workflow, reducing wait times for patients.
Education
Master of Public Health (MPH) & Doctor of Pharmacy (PharmD) -
Touro University California
Vallejo, CA01.2014
Bachelor of Science & Bachelor of Arts - Biology, Comparative Sociology
University of Puget Sound
Tacoma, WA01.2003
Skills
- Policy Development
- Regulatory Interpretation
- Compliance Monitoring
- Documentation Control
- SOP Development
- Version Management
- Audit Readiness
- Claims & Risk Documentation
- Quality Improvement
- Program Support
- Workflow Systems
- Cross-Functional Collaboration
- Public Health Principles
- Data Review
- Training & Staff Development
- Vendor Coordination
Accomplishments
- Supervised, trained, and supported a team of up to 15 administrative and support staff to ensure efficient operations and consistent policy adherence.
- Implemented a customer feedback program that improved customer satisfaction and increased service-quality metrics.
- Launched the company’s official website, enhancing communication and service accessibility.
- Reduced organizational insurance expenses through strategic budgeting and financial analysis.
- Migrated 10+ years of legacy customer data into a cloud-based management system and trained staff on new workflows.
- Prepared audit-ready documentation for workers’ comp, liability, auto, and health insurance supporting 30–40 employees annually.
- Collaborated with legal representatives on claims, compliance issues, and regulatory documentation, achieving successful case outcomes.
- Represented the company effectively in small-claims court proceedings.
Clinical And Public Health Training Experience
Intern Pharmacist / Public Health Trainee, Community Hospital of the Monterey Peninsula, Touro University California, Kaiser Permanente, Alameda County Medical Center, 2010-01-01, 2015-12-31, Completed rotations in hospital pharmacy, ICU, emergency medicine, ambulatory care, and palliative care under supervision of licensed pharmacists., Performed medication reconciliation, patient counseling, dosing assessments, and documentation review., Participated in antimicrobial stewardship, medication-safety efforts, and transitions-of-care initiatives., Contributed to public health projects on chronic disease management, health education, and care coordination., Supported literature reviews, quality improvement efforts, and data collection., Collaborated with interdisciplinary clinical teams to improve patient and population health outcomes.
Languages
Spanish
Elementary
Timeline
Administrative Services Manager
JR’s Plumbing & Drain
02.2017 - Current
Customer Service Representative / Dispatcher
JR’s Plumbing & Drain
09.2010 - 02.2017
Intern Pharmacist / Public Health Trainee
Community Hospital of the Monterey Peninsula; Touro University California; Kaiser Permanente; Alameda County Medical Center
01.2010 - 01.2015
Bachelor of Science & Bachelor of Arts - Biology, Comparative Sociology
University of Puget Sound
Master of Public Health (MPH) & Doctor of Pharmacy (PharmD) -
Touro University California