Valerie Ortiz
McAllen,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
QA Lab Tech
Red Gold
07.2024 - Current
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
Lyft/Uber Driver
Lyft And Uber
12.2022 - 05.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Server
Cobras Social Club
06.2018 - 11.2022
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
Server
Hooters
12.2015 - 05.2017
- Promoted desserts, appetizers and specialty drinks.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
Server
Buffalo Wings & Rings
06.2015 - 12.2015
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Education
Education
The University of Texas Rio Grande Valley
Education
South Texas College
High School Diploma -
Nikki Rowe High School
McAllen, TX05-2015
Skills
- Menu knowledge
- Alcohol and food service
- Service prioritization
- Conflict and dispute resolution
- Regulatory compliance
- Effective sales techniques
- Dining customer service
- Table setting arrangements
- Hospitality Service Expertise
- Problem-solving
- Attention to detail
- Time management
- Data entry
- Relationship building
- Task prioritization
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
QA Lab Tech
Red Gold
07.2024 - Current
Lyft/Uber Driver
Lyft And Uber
12.2022 - 05.2024
Server
Cobras Social Club
06.2018 - 11.2022
Server
Hooters
12.2015 - 05.2017
Server
Buffalo Wings & Rings
06.2015 - 12.2015
Education
South Texas College
Education
The University of Texas Rio Grande Valley
High School Diploma -
Nikki Rowe High School
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