Valerie Ortiz
Perris,CA
Summary
Reliable and punctual worker with background in customer service, eager to contribute to a team and gain practical experience in any position in hopes to learn and grow. Superb leadership, planning and communication abilities. Energized by forming connections and learning from others.
Overview
4
4
years of professional experience
Work History
Amazonian
Amazon.in
Perris, CA
10.2024 - 01.2025
- Daily Quality check of inventory ensuring damages items were removed and reported for further inspection
- Assembled and packaged 400+ boxes per shift meanwhile carefully following company policies and procedures.
- Labeled, organized, and transported 600 items of inventory daily accommodating delivery times.
Team Member
McDonald's
Perris, CA
02.2021 - 10.2024
- Worked in a cross functional team to maintain smooth operation and high standards of customers service during big rushes.
- Managed a high volume order taking system handling 200+ calls daily and providing professional assistance to customers.
- Greeted customers while handing cash payments and via a POS system, accurately managing 200+ daily transaction.
- Exceed Customer service expectation by maintaining high standards of communication, resulting in a increase of Orders fulfilled.
- Trained more than 3 new crew members, demonstrating good leadership skills.
- Assisted with administrative task, such as Scheduling, maintained cash drawer balances and transaction records. .
- Addressed and resolved customer issues promptly, optimizing customer satisfaction.
Education
High School Diploma -
California Military Institute
Perris, CA06-2020
Skills
- Customer service
- Prioritization and time management
- Verbal communication skills
- Computer proficiency
- Adaptability
- Multitasking
- Organized
- Courteous and professional
- Relationship building
Timeline
Amazonian
Amazon.in
10.2024 - 01.2025
Team Member
McDonald's
02.2021 - 10.2024
High School Diploma -
California Military Institute