Valerie Osbourne
Covina,CA
Summary
Dynamic project estimator with a proven track record at J.N. Davis Roofing, excelling in detailed project cost analysis and effective communication. Enhanced bid success rates through meticulous project scope articulation and strong organizational skills, driving client satisfaction and contributing to company growth. Adept at managing budgets and fostering team collaboration.
Overview
25
25
years of professional experience
Work History
Project Estimator & Sales
J.N. Davis Roofing
12.2023 - Current
- Prepared detailed project estimates using industry-standard software and tools.
- Collaborated with project managers to assess scope and specifications of roofing projects.
- Analyzed material costs and labor requirements to ensure accurate bidding processes.
- Reviewed blueprints and technical documents to identify potential project challenges.
- Increased bid success rate by developing a thorough understanding of client needs during pre-bid meetings.
- Conducted post-project evaluations to determine areas for improvement in future estimations.
- Enhanced client satisfaction with detailed breakdowns of project costs and timelines.
- Strengthened team collaboration with clear communication regarding project requirements, expectations, and goals.
- Contributed to company growth by identifying new business opportunities from existing clients or referrals within the industry network.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Office Manager
Kids Empire
03.2020 - 11.2023
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for meetings, events, and appointments to optimize team productivity.
- Maintained office supplies inventory, streamlining procurement processes to reduce costs.
- Implemented filing systems and organized documentation for easy access and retrieval.
- Developed and maintained relationships with vendors to negotiate better service contracts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Completed bi-weekly payroll for [Number] employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Home Health Caregiver
My Brother
09.2017 - 11.2020
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with medication management, promoting adherence to treatment plans.
- Developed and implemented individualized care plans based on client needs and preferences.
- Coordinated transportation for medical appointments, enhancing access to healthcare services.
- Improved client satisfaction through effective communication and compassionate support techniques.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Administrative Assistant
J.N. Davis Roofing
01.2001 - 06.2013
- Coordinated scheduling and logistics for roofing projects, ensuring timely completion and resource allocation.
- Managed communication between clients and contractors, enhancing customer satisfaction and project transparency.
- Maintained detailed records of project progress and documentation, supporting compliance with industry standards.
- Developed efficient filing systems for contracts and invoices, improving retrieval time and organizational accuracy.
- Assisted in budgeting processes by tracking expenses and preparing reports for management review.
- Led initiatives to optimize vendor relationships, resulting in better pricing and service agreements for materials procurement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
No Degree - Liberal Studies
Citrus College
Glendora, CASkills
- Detailed project cost analysis
- Project scope articulation
- Design evaluation
- Budget management
- Construction knowledge
- Strong organizational scheduling abilities
- Project cost estimation
- Construction management
- Roofing
- Subcontractor coordination
- Project management
- Time management
- Excellent communication
Timeline
Project Estimator & Sales
J.N. Davis Roofing
12.2023 - Current
Office Manager
Kids Empire
03.2020 - 11.2023
Home Health Caregiver
My Brother
09.2017 - 11.2020
Administrative Assistant
J.N. Davis Roofing
01.2001 - 06.2013
No Degree - Liberal Studies
Citrus College