Valerie Palmore

• Provides essential care to individuals in their homes, assisting with daily living activities and personal care.

• Assisted patients with check-in procedures to facilitate a smooth visit.

Supported patients by verifying insurance details and maintaining accurate records.

• Monitored and maintained electronic health records for accuracy and confidentiality standards.
• Trained new staff on operational procedures, fostering a knowledgeable team environment.
• Implemented best practices in patient service operations to drive efficiency and reduce wait times.
• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.

Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.

• Directed daily operations to enhance customer satisfaction and maintain service standards.
• Implemented training programs to develop staff skills and improve team performance.
• Analyzed sales data to identify trends and optimize menu offerings for increased profitability.
• Managed inventory levels, ensuring cost control while minimizing waste through efficient ordering practices.