Valerie Paquin
Glens Falls,New York
Summary
Results-driven professional with 26 years in the energy sector. Proven leader in management and customer service, enhancing customer satisfaction and employee engagement through strong interpersonal relationships. Reliable and adaptable, with a quick capacity to learn and implement new skills. Focused on driving team success and advancing organizational objectives.
Overview
26
26
years of professional experience
Work History
Energy Services Manager
Cost Control Associates
Glens Fall, USA
10.1999 - 07.2025
- Hired as a Project Assistant then promoted to Analyst, Senior Analyst and then Energy Services Manager.
- Develops strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Facilitated communication between clients and internal teams during project execution, ensuring clarity and alignment throughout project lifecycles.
- Implement best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Reduce employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Implement training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Identified potential markets for new service offerings, contributing to company expansion efforts based on industry trends and competitor analysis.
- Meet with customers to discuss service needs and develop effective and practical solutions.
- Resolve customer complaints in a professional and timely manner.
- Monitor team performance, adhere to service level agreements (SLAs) and provided detailed job training.
- An SIB Subsidiary - Energy Services Manager
Education
Associate of Applied Science - Accounting
Adirondack Community College
Queensbury05-1999
Skills
- Sales support
- Sales support and customer service
- Client retention strategies
- Policy enforcement
- Leadership development
- Team supervision
- Culture development
- Documentation and reporting
- Problem solving
- Client retention
- Multitasking and organization
- Conflict resolution
- Time management
- Microsoft Office proficiency
- Confidentiality maintenance
Timeline
Energy Services Manager
Cost Control Associates
10.1999 - 07.2025
Associate of Applied Science - Accounting
Adirondack Community College