valerie perez
Orange,CA
Summary
Accomplished caregiver with a proven track record at Providence Health & Services, leveraging compassionate care and exceptional communication skills to enhance patient well-being. Successfully implemented individualized care plans, improving patient satisfaction by 20%. Proficient in medical record-keeping and team collaboration, ensuring compliance with healthcare standards and fostering a supportive environment.
Overview
10
10
years of professional experience
Work History
Caregiver
Providence Health & Services
Orange, CA
09.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient health metrics, reporting changes to nursing staff promptly.
- Developed meaningful relationships with patients, fostering emotional well-being.
- Maintained cleanliness and organization of patient areas, promoting hygiene standards.
- Collaborated with healthcare team to develop individualized care plans for patients.
Retail Sales Associate
Albertsons Market
Orange, CA
04.2024 - 10.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays, ensuring compliance with store standards and visual merchandising guidelines.
- Processed transactions accurately using point-of-sale systems, ensuring timely checkouts for customers.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
- Addressed customer inquiries and resolved issues efficiently, fostering positive relationships and loyalty.
- Monitored store cleanliness and safety protocols, contributing to a welcoming shopping environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Security Assistant
Knotts Berry Farm
Buena Park, CA
06.2022 - 02.2024
- Monitored guest safety and security throughout park premises, ensuring a secure environment for all visitors.
- Responded promptly to incidents, utilizing conflict resolution skills to de-escalate situations effectively.
- Assisted in training new security personnel on protocols and emergency procedures to enhance team efficiency.
- Conducted regular patrols of assigned areas, identifying potential security threats and reporting findings promptly.
- Collaborated with management to develop strategies for improving safety measures and enhancing guest experiences.
- Maintained accurate logs of daily activities, incidents, and observations to support operational transparency.
- Coordinated with local law enforcement during emergencies, facilitating quick response and resolution of issues.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
Sales Associate
99 Cents Store
Garden Grove, CA
06.2019 - 03.2022
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Assisted in training new staff on sales techniques and store policies to enhance team performance.
- Implemented visual merchandising strategies to enhance product presentation and drive sales growth.
- Collaborated with team members to achieve daily sales targets through effective communication and teamwork.
- Resolved customer complaints promptly, improving satisfaction and loyalty among shoppers.
Package Scanner
FedEx:Ground
Rialto, CA
01.2019 - 03.2021
- Operated scanning equipment to accurately track package movements within facility
- Verified package contents and labels to ensure compliance with shipping standards
- Assisted in training new staff on scanning procedures and safety protocols
- Identified discrepancies in package data, resolving issues to maintain accuracy
- Implemented process improvements that enhanced scanning efficiency and reduced errors
- Oversaw daily operations of scanning team, ensuring optimal workflow and productivity
- Monitored equipment performance, coordinating maintenance to minimize downtime
Processing Associate
Kims Mail
Garden Grove, CA
10.2017 - 05.2019
- Streamlined document processing workflows to enhance operational efficiency and reduce turnaround times.
- Coordinated logistics for inbound and outbound mail, ensuring timely delivery and accuracy of shipments.
- Implemented quality control measures to maintain high standards in document handling and processing.
- Mentored new associates on best practices for processing procedures and safety protocols.
Picker /packer
Senegene Make-up
Foothill Ranch, CA
04.2016 - 08.2018
- Operated packaging machinery to efficiently prepare products for shipment.
- Conducted quality checks to ensure compliance with company standards.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize workflow and enhance productivity.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Education
No Degree - General Studies
Hare High-school
Garden Grove, CASkills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Dependable and responsible
Multitasking and organization
Strong ethics
Flexible schedule
Verbal and written communication skills
Basic computer skills
Excellent customer service skills
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Providence Health & Services
09.2024 - Current
Retail Sales Associate
Albertsons Market
04.2024 - 10.2024
Security Assistant
Knotts Berry Farm
06.2022 - 02.2024
Sales Associate
99 Cents Store
06.2019 - 03.2022
Package Scanner
FedEx:Ground
01.2019 - 03.2021
Processing Associate
Kims Mail
10.2017 - 05.2019
Picker /packer
Senegene Make-up
04.2016 - 08.2018
No Degree - General Studies
Hare High-school