Valerie Pochos
Sarasota
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Hardworking employee enthusiastic about learning csr field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
1993
1993
years of post-secondary education
Work History
Sales Agent
Signify Health
07.2021 - 07.2022
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of Type products or services to promote sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
Intake Representative
Salvation Army Adult Rehabilitation Center
11.2020 - 11.2021
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Maintained accurate and up-to-date client records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Customer Service Representative
CVS/caremark
11.2015 - 06.2019
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of Type products or services to promote sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
Sales Agent
Audio Nova
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
Education
Associate - Business
Sawyer Business College
Hammond INSkills
- Sales follow-up
Timeline
Sales Agent
Signify Health
07.2021 - 07.2022
Intake Representative
Salvation Army Adult Rehabilitation Center
11.2020 - 11.2021
Customer Service Representative
CVS/caremark
11.2015 - 06.2019
Sales Agent
Audio Nova
Associate - Business
Sawyer Business College