Hi, I’m
Valerie Queen
Mechanicsville,VA
Summary
Accomplished Senior Account Manager with a proven track record at Lynxspring, Inc., excelling in client relationship management and strategic planning. Leveraged partnership development and project management skills to enhance interdepartmental collaboration and drive significant business growth. Demonstrated expertise in negotiation and schedule management, ensuring optimal resource allocation and project success.
Overview
10
years of professional experience
Work History
Lynxspring, Inc.
Senior Account Manager
08.2023 - Current
Job overview
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Provided extensive support in sales, technical and business areas to key accounts.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
Honeywell Smart Energy
Program Coordinator
03.2021 - 08.2023
Job overview
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Tracked and reported expenses accurately to manage program budgets.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
Tridium
Customer Service Supervisor
04.2014 - 03.2021
Job overview
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Created, prepared, and delivered reports to various departments.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and minimizing overspend.
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
Education
Morristown High SchoolMorristown, NJ
High School Diploma
University Overview
- Professional Development: Scrum Project Management Certificate
- Honeywell Green Belt- Six Sigma
- Smart Buildings Academy Certificate
Skills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
- Strategic Planning
- Client Relationship Management
- Project Management
Timeline
Senior Account Manager
Lynxspring, Inc.
08.2023 - Current
Program Coordinator
Honeywell Smart Energy
03.2021 - 08.2023
Customer Service Supervisor
Tridium
04.2014 - 03.2021
Morristown High School
High School Diploma
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