Valerie Reyes

• Mix and serve alcoholic and non-alcoholic beverages to enhance guest experiences.
• Maintain cleanliness of bar area, ensuring compliance with health and safety standards.
• Process customer orders efficiently using point-of-sale systems for accurate billing.
• Train new staff on cocktail preparation techniques and customer service best practices.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Executed bartending and serving duties during shifts. Delivered exceptional customer service to improve guest satisfaction. Fostered strong connections with patrons to promote repeat business. Handled cash and card transactions accurately while operating various POS systems. Offered personalized craft cocktail suggestions to enhance guest experiences.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Ensured compliance with safety regulations and company policies.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.