VALERIE RICHARDS
Management Analyst/Operations Research Analyst
Houston,TX
Summary
CAREER SUMMARY Motivated and talented Operations Research Analyst bringing cutting-edge Big Data and Data Science tools and methods to complex business problems. Knack for collecting information and developing practical solutions to problems. Self-motivated with desire to advance professionally as evidenced by continuing education in SQL. Offering highly analytical mindset and strong project management skills across strategy. Friendly and approachable with excellent communication and leadership skills.
Overview
33
33
years of professional experience
4
4
Certifications
Work History
Supervisory Engineering Technician/Supervisory Management Analyst/Operations Research Analyst
District of Columbia
05.2013 - 12.2021
- Performance Management for Corrections Units and Contracts using Active Strategy Software, data visualization software, which captures agency effectiveness and efficiency measures
- Directly responsible for creating specified dashboards for internal strategic customers that showcase progression and organizational growth
- Program Management of Agency wide Local Business Travel and Front Office operations
- Utilized Project Management tools and processes to institute a GPS Asset Management System for 225 vehicles
- Management included leveraging system data outputs to increase overall fleet productivity and safety, while eliminating misuse and waste in the department
- Integrated Business Mapping skills to improve inventory, tagging, and documentation processes for
- Agency Office Furnishings Assets
- Administered contracts including creating requisitions, payment authorizations/approvals through the
- Procurement Automated Support System (PASS) Performed Cost Analysis of Agency Fleet Share expenses
- Developed repeatable process to capture, document and report deviations from Standard Operating Procedure
- Used Continuous Improvement and Effective Planning tools to refine the units Service Request
- Standard Operating Procedures to meet customer expectations stemming from SLA (Service Level
- Agreement) inquiries
- Spearheaded an Improvement Initiative to integrate Smart Trip cards to eliminate paper based fare cards.
General Support Services Manager/ Sr. Management Analyst/Budget Analyst
Washington Suburban Sanitary Commission
Laurel , MD
11.2000 - 07.2012
- Managed a cross-functional team in support of $1.4M Logistics, Reprographics, and Food Service and Vending operations unit
- Responsible for reviewing and redesigning workflow processes by identifying and eliminating waste and integrating technology and creating new Performance Measures
- Farmed out to other divisions as internal six sigma expert
- Spearheaded effort to bring balanced scorecard approach onto the division
- Demonstrated continuous improvement by data driven decisions
- Expertly tracked budget expenses by vendor to keep within operating budget and maintain financial integrity of rate payer funds
- Worked as team leader for the Procurement Card Program, saving 81K/.75FTE in cost avoidance savings
- Served as Subject Matter Expert for Customer Service Re-engineering Initiative
- Successfully developed and executed a plan to market a new employee suggestion program.
Management Support Specialist IV/ Budget & Performance Analyst
Arlington County Government
Arlington , VA
01.1999 - 11.2000
- Responsible for updating, modifying and creating performance measures for unit activities by translating raw data into effective and efficiency measures that were published in the Annual Budget
- Managed a diversified multifunctional staff
- Responsible for all administrative functions of the division including budget review and quality control of divisional fiscal accountability policy
- Facilitated pre-construction meetings to ensure proper allocations and sub activities were prioritized and funded
- Developed information packets to vendors, warehouse personnel and employees for compliance
- Developed detailed fiscal reports for department heads including budget forecasts and complex fiscal comparative analyses
- Prepared and negotiated all contract proposals $10K and under
- Analyzed, maintained and reconciled the divisions $35M Operating/Capital Improvements budget
- Constructed and facilitated budget training workshops for executive staff
Customer Service Supervisor
United States Postal Service
03.1988 - 01.1999
Education
Bachelor of Arts - Management, Sociology/Criminology
State University of New York At Plattsburgh
Plattsburgh, NYSix Sigma Yellow Belt - undefined
Skills
PROJECT MANAGEMENT/ PROCESS & ANALYSIS TOOLS/APPROACHESundefined
Certification
Crystal Reports 2011 & 2013 - 2016
Timeline
Supervisory Engineering Technician/Supervisory Management Analyst/Operations Research Analyst
District of Columbia
05.2013 - 12.2021
General Support Services Manager/ Sr. Management Analyst/Budget Analyst
Washington Suburban Sanitary Commission
11.2000 - 07.2012
Management Support Specialist IV/ Budget & Performance Analyst
Arlington County Government
01.1999 - 11.2000
Customer Service Supervisor
United States Postal Service
03.1988 - 01.1999
Bachelor of Arts - Management, Sociology/Criminology
State University of New York At Plattsburgh
Six Sigma Yellow Belt - undefined
Crystal Reports 2011 & 2013 - 2016
Project Manager Professional Coursework - 2016
Microsoft Office Specialist Expert- MOSE Excel 2010 (2015)
Certified Business Effective Professional Learning Tree International, Virginia 2004
Similar Profiles
Bradshaw CuffBradshaw Cuff
DC Central Kitchen at District Of ColumbiaDC Central Kitchen at District Of Columbia
Adriana GonzalezAdriana Gonzalez
Teacher Partner at District of ColumbiaTeacher Partner at District of Columbia
TAMEKA SCATESTAMEKA SCATES
Logistics Coordinator at DISTRICT OF COLUMBIA PUBLIC SCHOOLS, District Of ColumbiaLogistics Coordinator at DISTRICT OF COLUMBIA PUBLIC SCHOOLS, District Of Columbia