TAMEKA SCATES
Coordinator
Bowie,MD
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Adept at discovering all possible opportunities to reduce waste and expedite operational milestones. Passionate about bolstering overall functional health of business and consistently enhancing practical performance metrics.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Logistics Coordinator
DISTRICT OF COLUMBIA PUBLIC SCHOOLS, District Of Columbia
Washington DC, DC
11.2019 - Current
- Perform variety of administrative tasks and related duties as assigned such as composes & edits correspondence, maintains files, operates equipment, answers telephone inquiries, greets visitors, and answers general inquiries within established guidelines
- Keep organized and fluid process of filling, recordkeeping, and statistical data of all projects information
- Collect, analyzes, and maintain financial reports, invoices, shipping and delivery receipts
- Tracks all shipping and delivery invoices in warehouse database system (QuickBase, TIPWeb, PASS)
- Serve as an liaison to other OCOO teams for Logistics matters
- Build relationships with other offices to ensure collaboration, especially with Office of the Chief Financial Officer and the Contracts and Acquisition team
- Ability to create and maintain thorough filling system for invoices, packing slips, delivery receipts for all 119 schools
- Work with Manager, Warehouse on tracking of all ordered items for the Warehouse, i.e replacement textbooks, furniture and equipment purchases
- Maintains asset inventory control by verifying materials against activity report and performs physical inventory
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing, and weight
- Managed system support functions to set priorities and service levels expectations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified accurate account invoicing through collaboration with accounting department.
- Analyzed prior delivery processes and uncovered more efficient method.
- Generated monthly performance reports to track and analyze shipping trends
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Created and managed budgets related to logistics and warehouse operations.
Assistant Manager
CVS HEALTH
Washington DC, DC
01.2009 - 07.2022
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts of over 150 items weekly to verify stock levels, address discrepancies and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Identified and communicated customer needs to supply chain capacity and quality teams
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Receptionist
Target Corporation
Silver Spring, MD
08.2009 - 11.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Answered phone promptly and directed over 50 incoming calls per shift to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Education
ASSOCIATE OF APPLIED SCIENCE - BUSINESS MANAGEMENT
01.2008 - 05.2013
Skills
Customer assistance
Accomplishments
- Used Microsoft Excel to develop labor budget template that was submitted to the CFO and has been implemented by the DCPS Budget & Strategy team for funding initiatives
- Documented and resolved contract labor timekeeping inaccuracies by creating spreadsheets which led to correct payments.
- Collaborated with team of 15 in the development of distribution procedures of PPE supplies for 119 sites.
Timeline
Logistics Coordinator - DISTRICT OF COLUMBIA PUBLIC SCHOOLS, District Of Columbia
11.2019 - Current
Receptionist - Target Corporation
08.2009 - 11.2011
Assistant Manager - CVS HEALTH
01.2009 - 07.2022
Prince Georges Community College - ASSOCIATE OF APPLIED SCIENCE, BUSINESS MANAGEMENT
01.2008 - 05.2013
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