Valerie Roberts
Winter Park,FL
Summary
Dedicated Customer Service Representative with expertise in conflict resolution and appointment coordination. Proven track record in enhancing customer satisfaction and training staff to deliver high-quality service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
American Air Plumbing and Electric
Sanford , FL
03.2016 - Current
- Assisted customers with inquiries about plumbing and electrical services.
- Handled customer complaints and resolved issues promptly and effectively.
- Provided product information to clients regarding service offerings and pricing.
- Coordinated service appointments between technicians and customers efficiently.
- Maintained accurate records of customer interactions in the database system.
- Trained new staff on customer service protocols and company policies.
- Collaborated with team members to improve overall customer satisfaction levels.
- Utilized conflict resolution techniques to address challenging customer situations effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Covenant Christian School
Winter Park, FL06-1987
Skills
- Customer relationship management
- Conflict resolution
- Appointment coordination
- Data entry accuracy
- Product knowledge
- Service quality improvement
- Complaint handling
- Team collaboration
- Customer retention strategies
- Problem solving
- Training and mentoring
- Attention to detail
- Active listening
- Credit card payment processing
- Strong teamwork
References
References available upon request.
Timeline
Customer Service Representative
American Air Plumbing and Electric
03.2016 - Current
Covenant Christian School