Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Rodriguez

Katy,TX

Summary

Hardworking and passionate job seeker with strong organizational skills, and Proactive Customer Service, I am a self starter, fast learner, can provide leadership within a team, and multitasking to ensure outstanding service quality. I am driven to exceed goals and build long term relationships with customers. Ready to help any team achieve company goals.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Ciment Law Firm
02.2023 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.

Expeditor/Runner

Performance Contractors LLC
03.2021 - 03.2022
  • Followed company policies and procedures during shift.
  • Drove safely at all times to avoid accidents and harm.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Utilized GPS navigation systems to navigate faster routes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Followed safety procedures and regulations to protect packages and vehicles.

Receptionist

Paris Gallery Hair Salon
04.2019 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Cashier/Hostess

Casa Ole Mexican Restaurant
09.2014 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Hope High School
Port Lavaca, Tx
05.2007

Skills

  • Mail Handling
  • Office Supply Ordering
  • Scheduling Appointments
  • Answer Telephone Calls
  • Filing
  • Greeting and Seating Clients
  • Verbal and Written Communication
  • Team Collaboration
  • Hospitality Service
  • Packaging and Mail Receiving
  • Multi-Line Telephone Systems
  • Customer Assistance
  • Listening Skills
  • Call Forwarding

Timeline

Front Desk Receptionist

Ciment Law Firm
02.2023 - 05.2023

Expeditor/Runner

Performance Contractors LLC
03.2021 - 03.2022

Receptionist

Paris Gallery Hair Salon
04.2019 - 05.2020

Cashier/Hostess

Casa Ole Mexican Restaurant
09.2014 - 12.2017

High School Diploma -

Hope High School

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Valerie Rodriguez