Valerie Ross
Enola,PA
Summary
Hardworking, focused and independent worker with a 25 year background in relationship building and treatment procedures. Skilled in comforting and reassuring patients while thoroughly explaining medical issues. Excellent at following protocols, team building and information gathering
Overview
16
16
years of professional experience
Work History
Hospice PMT
Hospice Of Central Pennsylvania
06.2022 - Current
- Met with patients and families about needs and assessed plan of action for palliative care.
- Designed schedule through family or patient contact
- Record my findings and plan of action to care team
- Execute care according to patients changing needs
- Translate patient and family concerns via network and email
Owner
Inertia Massage
08.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Instructor
Harrisburg Area Community College
07.2016 - 03.2019
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
Education
No Degree - Massage Therapy
Academy of Medical Arts And Business
Harrisburg, PA05.2000
Skills
- Strong attention to detail
- Professionalism and Ethics
- Organizational Competencies
- Patient Confidentiality Maintenance
- Anatomy and Physiology Knowledge
- Continuing Education Commitment
- Clinical Documentation Expertise
- HIPAA Regulations Familiarity
- Direct Patient Care
- Patient interaction
Timeline
Hospice PMT
Hospice Of Central Pennsylvania
06.2022 - Current
Instructor
Harrisburg Area Community College
07.2016 - 03.2019
Owner
Inertia Massage
08.2008 - Current
No Degree - Massage Therapy
Academy of Medical Arts And Business
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