Valerie Ross
Bedford,TX
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
15
15
years of professional experience
Work History
Property Manager
Knightvest Management
Frisco, TX
09.2023 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Property Manager
Carelton Management
Fort Worth, TX
07.2022 - 05.2023
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Drafted and monitored budgets for overall maintenance and operations.
Multi Site Manager
Olympus Property
Keller, TX
05.2021 - 10.2021
- Developed and implemented strategies to ensure smooth operations of multiple sites.
- Conducted regular meetings with site managers to review progress, discuss issues and devise new strategies.
- Resolved customer complaints in a timely manner by addressing their concerns directly or escalating them as needed.
- Evaluated daily operational reports from each site to assess performance indicators such as productivity, quality control, inventory levels and cost management.
- Maintained effective communication channels between different sites through email, phone calls or video conferencing tools.
- Organized team-building activities for staff members across multiple sites in order to promote collaboration and foster a positive work environment.
Multi-Site Property Manager
MAA
Dallas, TX
10.2019 - 05.2021
- Developed strategies to improve occupancy levels in assigned properties.
- Coordinated with maintenance staff to ensure all repairs were completed in a timely manner.
- Reviewed renewal leases prior to expiration date and adjusted rental rates as needed.
- Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
- Attended trade shows and industry events to promote properties within the region.
- Performed rent collection duties when necessary, including issuing late notices or eviction proceedings if required.
District Property Manager
Block Multifamily Group
Fort Worth , TX
07.2017 - 04.2019
- Monitored rental income, expenses, and occupancy rates for each property in the district portfolio.
- Resolved tenant complaints in a timely manner while upholding company policies and procedures.
- Coordinated with outside vendors for maintenance services as needed.
- Organized monthly staff meetings to discuss current operations and upcoming projects.
- Assisted in preparing annual budgets for each property in the district portfolio.
Property Manager
Greystar
Dallas, TX
06.2009 - 08.2017
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Drafted and monitored budgets for overall maintenance and operations.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
Education
High School Diploma -
Trinity High School
Euless, TXSome College (No Degree) - Business Management
Education America
Fort Worth, TXSkills
- Team Recruitment
- Employee Mentoring
- Marketing
- Tenant Relations
- Social Media Engagement
- Rent Pricing Optimization
- Leasing and Sales
- Skilled Multi-Tasker
- Financial Budgeting and Reporting
- Fair Housing Mandates
Accomplishments
- 2024 Community Of The Year at Knightvest
- 2007 Manager Of The Year Nominee at Greystar
- 2004 Propety Of The Year by AATC at FRAM Building Group
Timeline
Property Manager
Knightvest Management
09.2023 - Current
Property Manager
Carelton Management
07.2022 - 05.2023
Multi Site Manager
Olympus Property
05.2021 - 10.2021
Multi-Site Property Manager
MAA
10.2019 - 05.2021
District Property Manager
Block Multifamily Group
07.2017 - 04.2019
Property Manager
Greystar
06.2009 - 08.2017
High School Diploma -
Trinity High School
Some College (No Degree) - Business Management
Education America
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