Valerie Ross
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Order Processor
Arizona Shower doors
03.2023 - 06.2023
- Processed orders and returns using CRM software to maintain accurate records.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Coordinated order fulfillment with warehouse staff to optimize inventory management and reduce lead times.
Banking Customer Service Representative
PNC Bank
09.2019 - 11.2019
- Assisted customers with account inquiries and transactions to enhance satisfaction.
- Resolved customer issues efficiently, ensuring quick turnaround times for service requests.
- Provided support in onboarding new banking products to improve customer engagement.
- Processed transactions accurately while adhering to compliance and security protocols.
- Educated customers on digital banking tools, increasing adoption rates among user base.
Customer Service Specialist
HGS - Hinduja Global Solutions
03.2019 - 08.2019
- Provided exceptional customer support through multiple channels, ensuring timely resolution of inquiries.
- Assisted in training new team members on company policies and service procedures.
- Collaborated with cross-functional teams to enhance overall customer service experience.
- Managed high-volume customer interactions while maintaining quality standards and accuracy.
Customer Service Representative
US Bank
11.2017 - 05.2018
- Maintained up-to-date knowledge of company policies to ensure compliance in customer transactions.
- Implemented feedback mechanisms to identify areas for service improvement and enhance user experience.
Customer Service Representative 3
CITI Bank USA
09.2016 - 01.2017
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM systems to track customer interactions, ensuring timely follow-ups and support continuity.
- Handled customer complaints with empathy, ensuring satisfaction and loyalty.
- Maintained detailed records of customer feedback for continuous improvement initiatives.
Education
Degree -
Paxon Senior High School
Jacksonville, Fl 06-1995
No Degree - Office Business Administration
Advanced Career Training
Jacksonville 02-2008
Skills
- Teamwork orientation
- Invoicing and billing
- Sales order processing
- Verifying shipments
- Purchase order management
- Shipment processing
LANGUAGES
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Timeline
Order Processor
Arizona Shower doors
03.2023 - 06.2023
Banking Customer Service Representative
PNC Bank
09.2019 - 11.2019
Customer Service Specialist
HGS - Hinduja Global Solutions
03.2019 - 08.2019
Customer Service Representative
US Bank
11.2017 - 05.2018
Customer Service Representative 3
CITI Bank USA
09.2016 - 01.2017
Degree -
Paxon Senior High School
No Degree - Office Business Administration
Advanced Career Training
AWARDS
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