Valerie Salazar
Rancho Cucamonga,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/Intake Coordinator
360 Wellness Physical Therapy
06.2023 - Current
- Use knowledge of insurance carriers and procedures to obtain required waivers and authorizations if needed prior to appointments.
- Collect co-pays, insurance cards, scanning/copying required documents for intake.
- Coordinate appointments to follow plan of treatment for workers compensation patient.
- Send invoices and 1500 forms for billing in a timely matter for workers compensation claims.
- Call doctor offices, surgeons, and hospitals to gather necessary information not limited to x-rays, scans, and discharge summaries, in order for therapist to complete their physical therapy initial evaluations.
- Credentialing and contracting with insurance companies, HMOs, and IPA groups. Provide requesting information from insurance companies in order to maintain our contracts up to date.
- Data entry for new patients prior to their appointments.
- Send modification request to insurance carriers to ensure correct CPT codes are authorized.
- Follow up on no show patients and cancellations to reschedule appointments in order to not disrupt their plan of care.
- Maintain schedule to maximize therapist efficiency.
- Payment reconciliation at the end of day to confirm correct copay/co insurance amounts were collected.
Assistant Manager
The Vision Center
11.2017 - 05.2023
- Completed monthly profit and loss performance reports and helped manager analyze and contribute to the reports.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Managed and audited bank deposit slips to ensure accurate deposit to minimize discrepancies in cash flow.
- Optimized our human resources by creating schedules and assigning shifts, reduced employee overtime hours by optimizing shift schedules and workload distribution.
- Trained/coached new associates on company processes and procedures
- Closed payroll weekly and adjusting times if needed.
Key Holder/Sales Lead
Zales - The Diamond Store
05.2016 - 12.2017
- Followed up with customer leads and promotions.
- Greeted customers to provide a good first impression as they entered out store
- Greeted customers to provide a good first impression as they entered out store.
- Maintained assets inventory, completed inventory reports and escalated inventory discrepancies of both incoming and outgoing shipments
- Understood monthly sales goals, planned and executed regular workload, met department and store sales goals
Shift Leader
Pieology
03.2015 - 08.2015
- Opened and closed store with associates
- Handled customer complaints.
- Manage inventory stock.
Skills
- Assistant Manager Experience (5 years)
- Profit & Loss Analyst (5 years)
- Sales (7 years)
- Customer Service (7 years)
- Payroll (4 years)
- Good Docs (2 years)
Timeline
Front Desk Receptionist/Intake Coordinator
360 Wellness Physical Therapy
06.2023 - Current
Assistant Manager
The Vision Center
11.2017 - 05.2023
Key Holder/Sales Lead
Zales - The Diamond Store
05.2016 - 12.2017
Shift Leader
Pieology
03.2015 - 08.2015
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