VALERIE SANDOVAL
LAS VEGAS,USA
Summary
Dedicated behavioral health professional with extensive experience in patient-centered care, crisis intervention, and mental health support, specializing in substance use disorders. Proven ability to implement effective behavior modification programs and collaborate with multidisciplinary teams to enhance client outcomes. Strong observational skills and a deep understanding of behavioral health principles facilitate the development of tailored care plans that address individual patient needs. Committed to fostering a safe and supportive environment, ensuring effective communication while promoting the independence and well-being of diverse patient populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Technician
Silver State Adolescent
Las Vegas, NV
06.2025 - Current
- Implemented behavior intervention plans to promote positive behavioral changes in adolescents.
- Conducted data collection and analysis to assess individual progress and adjust strategies.
- Collaborated with multidisciplinary teams to develop personalized treatment goals for clients.
- Provided direct support during therapy sessions, reinforcing skills and encouraging engagement.
- Trained new staff on behavioral techniques and organizational policies to ensure consistency.
- Monitored client behaviors and documented observations to inform therapeutic interventions.
- Facilitated group activities that fostered social skills development among adolescents.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Provided therapeutic activities to assist with patient development.
Behavioral Health Technician
FIRST DAWN RECOVERY
LAS VEGAS, Nevada
10.2023 - 01.2026
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses.
- Reported any changes in the patient's condition and suggested modifications to the treatment plan.
- Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients.
- Provided crisis intervention services to clients experiencing behavioral health crises.
- Encouraged healthy lifestyle choices by providing nutrition counseling and physical activity guidance to clients.
- Collected data to document services provided, obtaining appropriate signatures and collecting other relevant documentation.
- Implemented individualized care plans to address patient needs and promote recovery.
- Monitored patients' behavior and reported changes to healthcare team for timely interventions.
- Facilitated group therapy sessions, enhancing communication and peer support among patients.
- Assisted in crisis intervention, ensuring safety and de-escalation of high-risk situations.
- Developed educational materials on coping strategies, improving patient understanding of treatment options.
- Trained new staff on best practices in patient care and behavioral health protocols.
- Evaluated program effectiveness through regular feedback, leading to process improvements in service delivery.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for diverse patient populations.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily [Type] reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
Mental Health Technician
SPRING MOUTAIN TREATMENT CENTER
LAS VEGAS, NV
08.2023 - 07.2025
- Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients.
- Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them.
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
- Ensured safety of all patients by closely monitoring them throughout the day and night shifts.
- Carried out safety rounds and supervised activities.
- Observed patients for abnormal behavioral or physical signs.
- Restrained violent or suicidal patients using appropriate verbal or physical means.
Medical Administrative Assistant
GREAT MINDS COUNSELING
Las Vegas, NV
02.2020 - 08.2023
- Proficiently utilized Electronic Health Records system for data entry, document management and retrieval of patient information.
- Provided administrative support to medical staff and patients, including scheduling appointments, managing patient records, and answering telephone inquiries.
- Answered incoming calls from patients regarding appointments or general inquiries about health care services provided.
- Supported healthcare operations by providing assistance with patient registration, appointment scheduling, insurance verification, and documentation.
- Verified insurance coverage for services rendered by providing accurate information to billing department.
- Greeted and checked in patients upon arrival to office.
- Scheduled follow-up appointments directed by providers or indicated on encounter forms.
- Performed various clerical duties such as copying, scanning documents, filing, retrieving medical charts and preparing correspondence.
- Processed payments accurately utilizing an electronic payment system.
- Scanned insurance cards, lab requisitions, and other documents into intake system.
- Greeted visitors in person or on the telephone; answered or referred inquiries as appropriate.
- Organized daily schedules for medical staff members ensuring timely arrival of patients for appointments.
- Prepared invoices for billing purposes; tracked accounts receivable balances due from clients, patients, insurance companies.
- Utilized medical terminology and coding principles in order to properly complete medical forms, insurance forms, and other paperwork.
- Organized and monitored provider's daily schedule.
- Ensured accuracy of all documentation related to patient's visit including insurance forms and consent forms.
- Processed incoming telephone calls based on office policy and procedure.
- Developed and maintained effective working relationships with physicians, nurses, and other healthcare professionals.
- Managed patient scheduling and appointment coordination to enhance clinic efficiency.
- Processed insurance claims and verified patient eligibility, ensuring accurate billing practices.
- Maintained confidential patient records in compliance with HIPAA regulations, improving data security.
- Developed streamlined office procedures, reducing administrative errors and enhancing workflow efficiency.
- Trained new administrative staff on office protocols and software systems to ensure consistent performance.
- Collaborated with healthcare providers to optimize patient communication and appointment follow-ups.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Education
MEDICAL ADMINISTRATION - ADMINISTRATION
PIMA MEDICAL INSTITUTE
TUCSON, AZ08-2008
High School Diploma - undefined
NOGALES HIGH SCHOOL
NOGALES, AZ05-2006
Skills
- Patient observation
- Medication administration
- Rounds management
- Conflict de-escalation
- Crisis handling
- Housekeeping skills
- Active listening
- De-escalation strategies
- Substance abuse experience
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavior treatment plans
Certification
MEDICAL ADMINISTRATION
LANGUAGES
Spanish Bilingual
English Bilingual
Timeline
Behavior Technician
Silver State Adolescent
06.2025 - Current
Behavioral Health Technician
FIRST DAWN RECOVERY
10.2023 - 01.2026
Mental Health Technician
SPRING MOUTAIN TREATMENT CENTER
08.2023 - 07.2025
Medical Administrative Assistant
GREAT MINDS COUNSELING
02.2020 - 08.2023
High School Diploma - undefined
NOGALES HIGH SCHOOL
MEDICAL ADMINISTRATION - ADMINISTRATION
PIMA MEDICAL INSTITUTE