Valerie Scott
Carrollton,TX
Summary
Driven professional with a proven track record at Ampcus Cyber for New York Life, excelling in customer service and data entry. Demonstrated ability to enhance operational efficiency and customer satisfaction, with a knack for prioritizing workload and managing sensitive information. Skilled in Microsoft Outlook and adept at fostering collaborative work environments, consistently meeting or exceeding performance metrics.
Overview
5
5
years of professional experience
Work History
Admin. Mail
Ampcus Cyber(for New York Life)
4849 Greenville Ave Dallas, TX 75206
04.2023 - Current
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload..
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Processing all mail request, via email in a timely manner. Using UPS and USPS mail.
- Ordering supplies, copy paper, ink cartridges, mailing envelopes, etc.
Reservationist
American Airlines, American Airlines HDQ
4700 American Airlines Blvd Fort Worth, TX 76155
10.2021 - 02.2023
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Coordinator, Individualized Care Pharmacy
Cardinal Health
2730 Edmonds Ln Lewisville, TX 75067
10.2019 - 03.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Order entry for medication refills, processed the shipping.
- Followed up on lost or missing orders, and resent.
Education
No Degree - Business Administration Classes
Brookhaven College
Dallas, TX01.2010
No Degree - Business Administration
California State Northridge
Northridge, CA09.1975
High School Diploma -
John Marshall High School
Chicago, IL08.1973
Skills
- Customer Service
- Data Entry
- Scheduling
- Microsoft Outlook
- Insurance verification
- Billing
- Complete various departmental projects as assigned
Timeline
Admin. Mail
Ampcus Cyber(for New York Life)
04.2023 - Current
Reservationist
American Airlines, American Airlines HDQ
10.2021 - 02.2023
Coordinator, Individualized Care Pharmacy
Cardinal Health
10.2019 - 03.2020
No Degree - Business Administration Classes
Brookhaven College
No Degree - Business Administration
California State Northridge
High School Diploma -
John Marshall High School