Valerie Scott
Carrollton,TX
Summary
Driven professional with a proven track record at Ampcus Cyber for New York Life, excelling in customer service and data entry. Demonstrated ability to enhance operational efficiency and customer satisfaction, with a knack for prioritizing workload and managing sensitive information. Skilled in Microsoft Outlook and adept at fostering collaborative work environments, consistently meeting or exceeding performance metrics.
Overview
5
5
years of professional experience
Work History
Admin. Mail
Ampcus Cyber(for New York Life)
04.2023 - Current
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload..
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Processing all mail request, via email in a timely manner. Using UPS and USPS mail.
- Ordering supplies, copy paper, ink cartridges, mailing envelopes, etc.
Reservationist
American Airlines, American Airlines HDQ
10.2021 - 02.2023
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Coordinator, Individualized Care Pharmacy
Cardinal Health
10.2019 - 03.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Order entry for medication refills, processed the shipping.
- Followed up on lost or missing orders, and resent.
Education
No Degree - Business Administration Classes
Brookhaven College
Dallas, TX01.2010
No Degree - Business Administration
California State Northridge
Northridge, CA09.1975
High School Diploma -
John Marshall High School
Chicago, IL08.1973
Skills
- Customer Service
- Data Entry
- Scheduling
- Microsoft Outlook
- Insurance verification
- Billing
- Complete various departmental projects as assigned
Timeline
Admin. Mail
Ampcus Cyber(for New York Life)
04.2023 - Current
Reservationist
American Airlines, American Airlines HDQ
10.2021 - 02.2023
Coordinator, Individualized Care Pharmacy
Cardinal Health
10.2019 - 03.2020
No Degree - Business Administration Classes
Brookhaven College
No Degree - Business Administration
California State Northridge
High School Diploma -
John Marshall High School
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