Valerie Seminerio
Boynton Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I have worked in the automotive industry in a variety positions throughout the service and sales departments. Positions have included receptionist(body shop,sales,service), Manager of BDC and Customer Service Manager, Service Advisor and Warranty Administrator with Manufactures-Mazda, Ford, Hyundai and Genesis. I have strong Computer skills in Word, Excel, OneNote, Zoom, ADP CDK and CRM, Reynolds&Reynolds, FMC Dealer, Dealer Track.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Delray Hyundai/Genesis
Delray Beach, Florida
11.2024 - Current
- Process warranty claims for vehicles and manage documentation efficiently.
- Communicate with customers to resolve warranty-related inquiries and issues.
- Coordinate with service departments to ensure timely claim approvals.
- Review warranty policies to ensure compliance with manufacturer guidelines.
- Analyze trends in warranty claims to identify potential areas for improvement.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Collaborated with team members on special projects as needed.
- Assisted in creating standard operating procedures for processing warranty requests.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Examined claims, records and procedures to grant approval of coverage.
- Organized information by using spreadsheets, databases or word processing applications.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
BDC Service Representative
Southern Palms Mazda
Wellington, Florida
08.2024 - 11.2025
- Managed customer inquiries and provided detailed service information.
- Scheduled service appointments and coordinated technician availability.
- Processed customer orders and maintained accurate service records.
- Utilized CRM software to track customer interactions and follow-ups.
- Educated customers about vehicle maintenance and recommended services.
Service Advisor
Southern Palms Mazda
04.2018 - 04.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
Service Advisor
Mazda Of Palm Beach
03.2017 - 04.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using kindness to provide effective resolution.
Customer Service Manager
Grieco Mazda
02.2017 - 05.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
BDC Manager
Grieco Mazda
06.2016 - 02.2017
- Logged customer comments in CDK dealer management system for follow-up.
- Posted appointments on internal board to notify sales department.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Generated Sales promotional letters, postcards and emails to encourage customers to visit dealership.
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Offered incentives to reschedule no-show and canceled appointments.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
BDC Representative
Grieco Mazda
07.2014 - 06.2016
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
Receptionist, Sales Manager Assistant
Wayne Akers For
02.2007 - 07.2014
- Used FMC Dealer to keep track of sale's team performance metrics.
- Assisted sales team with completing customer transactions and managing issues.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Suncoast Community High School
Riviera Beach, FLSkills
- Teamwork Makes the Dreamwork
- Client Rapport-Building
- Account/Record Management
- Sales Expertise
- Detail Oriented
- Goal Driven
- Goal oriented
- Competitive Nature
- Performance Goals
- Service Order Flow
- Conflict resolution
- Problem solving
Certification
Mazda Master Certification in Service
Hyundai/Genesis Certified Warranty Administrator
Timeline
Warranty Administrator
Delray Hyundai/Genesis
11.2024 - Current
BDC Service Representative
Southern Palms Mazda
08.2024 - 11.2025
Service Advisor
Southern Palms Mazda
04.2018 - 04.2020
Service Advisor
Mazda Of Palm Beach
03.2017 - 04.2018
Customer Service Manager
Grieco Mazda
02.2017 - 05.2017
BDC Manager
Grieco Mazda
06.2016 - 02.2017
BDC Representative
Grieco Mazda
07.2014 - 06.2016
Receptionist, Sales Manager Assistant
Wayne Akers For
02.2007 - 07.2014
High School Diploma -
Suncoast Community High School