Summary
Overview
Work History
Education
Skills
Certification
Dentalsoftwareexperience
Timeline
Generic

Valerie Serrano

Summary

Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrator

Citra Endodontics
08.2022 - Current
  • Checking patients in and out, scheduling appointments.
  • Insurance verification and data entry, collecting payments, posting fees to ledgers, and submitting dental claims.
  • Presenting treatment options. Maintaining cleanliness of the front office.
  • Taking CT scan of patients and assisting back office.
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.

Office Administrator/Treatment Coordinator

Eco Dental
08.2020 - 07.2022
  • Checking out patients and presenting/scheduling treatment.
  • Verifying insurance and contacting patients with estimates.
  • Submitting claims, handling appeals and narratives, managing the doctor's treatment schedules.
  • Ensuring correct fees are being posted and claims are being sent out.

Sr. Treatment Coordinator/SW Houston Trainer

Mint Dentistry
04.2018 - 08.2020
  • Trained onboarding employees for front office positions.
  • Insurance verification and data entry, checking patients in and out, collecting payments.
  • Filled in for other offices across the southwest Houston area as needed.
  • Managed patient scheduling, appointment reminders, and follow-up calls.

Education

B. F Terry High School
Rosenberg, TX
05-2012

Skills

  • Highly organized and detail-oriented
  • Insurance verification and experience with billing
  • Building strong relationships with patients and team members
  • Assisting back office when needed
  • Dental Software Experience: Dentrix (1yr), Open Dental (4), TDO (2yr)
  • Basic Life Support & CPR Certified

Certification

CPR & First Aid certified, 09/08/2024

Dentalsoftwareexperience

  • Dentrix (1yr)
  • Open Dental (4+)
  • TDO

Timeline

Office Administrator

Citra Endodontics
08.2022 - Current

Office Administrator/Treatment Coordinator

Eco Dental
08.2020 - 07.2022

Sr. Treatment Coordinator/SW Houston Trainer

Mint Dentistry
04.2018 - 08.2020

B. F Terry High School

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Valerie Serrano