Results-driven professional with a strong focus on continuous learning and innovation. Proven ability to apply analytical thinking and creativity to develop effective solutions in dynamic environments. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of mastering new skills rapidly and working independently to achieve goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Intuit TurboTax Expert
Highspring
01.2026 - 04.2026
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Operations Manager
Buildings By Metalcon
01.2019 - 04.2024
Operations manager of a metal building fabrication company.
Coordinated scheduling of project timelines with clients and teams.
Coordinated site phases with contractors and materials, enhancing project workflow.
Managed day-to-day business operations, streamlining staffing, inventory, budgeting, accounting, and payroll processes.
Oversaw safety protocols and compliance, fostering a culture of workplace safety.
Developed strategic partnerships with suppliers and contractors.
Assisted with permit applications to facilitate timely project approvals.
Owner/operator
Wiggins Accounting in Association with H & R Block
01.2009 - 01.2017
Operated retail tax preparation office, managing daily operations and ensuring compliance with regulations.
Registered tax return preparer with over 10 years of experience in tax return preparation.
Cultivated strong client relations to enhance satisfaction and loyalty.
Managed accounts payable and receivable for multiple clients, maintaining accurate financial records.
Prepared monthly financial statements and reconciled bank statements, providing timely insights for informed decision-making.
Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
Maintained organized financial records using accounting software effectively.
Managed office network infrastructure to ensure seamless functionality.
Education
Associate of Applied Science - Business Administration
East Georgia College
Professional Certificate - Estimating And Bidding in Construction
Coursera
04-2026
Skills
Supply chain management
Clear communication
Budget management
Financial oversight
Small business operations
Team leadership
Client relations
Problem solving
Expectation management
Problem diagnosis
Business operations
Concise communication to prevent misunderstandings
Field Of Interest
Forensic accounting
Problem solving
Inventory management
Certification
QuickBooks Professional Certificate
Timeline
Intuit TurboTax Expert
Highspring
01.2026 - 04.2026
Operations Manager
Buildings By Metalcon
01.2019 - 04.2024
Owner/operator
Wiggins Accounting in Association with H & R Block
01.2009 - 01.2017
Associate of Applied Science - Business Administration
East Georgia College
Professional Certificate - Estimating And Bidding in Construction
Intuit Agent - TurboTax Product Expert at Education at Work - Intuit PartnershipIntuit Agent - TurboTax Product Expert at Education at Work - Intuit Partnership