Tyrique Fenley
Riverdale,GA
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Intuit TurboTax Sales Representative
Robert
Canton, GA
01.2021 - 09.2021
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative For Alorica
Jessica
Miami Florida
03.2017 - 08.2018
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and backed up other customer service managers.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FLSkills
- Team Supervision
- Expense Reporting
- Customer Assistance
- Business Development
- Payment Processing
- Ability to Lift 40 pounds
- Order Management
- Process Improvement
- Special Order Coordination
- Item Ticketing and Pricing
Timeline
Intuit TurboTax Sales Representative
Robert
01.2021 - 09.2021
Customer Service Representative For Alorica
Jessica
03.2017 - 08.2018
High School Diploma -
Miami Killian Senior High School