Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Valerie Silva

Lawndale,CA

Summary

Driven Retail Keyholder with comprehensive knowledge in retail operations, customer service, and sales. Strong skills in team leadership, inventory management, and merchandising strategies. Known for ability to improve store performance and enhance consumer experience through effective communication and problem-solving abilities. In previous roles, made significant contributions to boosting sales revenue and maintaining high standards of store presentation.

Overview

5
5
years of professional experience

Work History

Retail Keyholder

Fashion Nova
Panorama City, CA
06.2023 - Current
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Assisted in general housekeeping to maintain store image.
  • Built lasting client relationships by organizing and planning sales events.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Greeted customers upon entry and assisted them in locating products.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Provided feedback to management on customer needs and preferences to improve product offerings.
  • Assisted with training new employees on company policies, procedures, and guidelines.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Captured customer information to maximize future clienteling opportunities.
  • Organized promotional events in order to increase sales volume and brand awareness.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Generated weekly and monthly reports related to sales performance analysis for management review.

Service Cashier

Culver City Chevrolet
Culver City, California
08.2023 - 05.2024
  • Processed cash payments for merchandise purchases efficiently and accurately.
  • Answered phone calls to assist customers with questions and orders.
  • Answered phone calls promptly and provided information regarding store hours, location, product availability.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Assisted with reconciling accounts payable and accounts receivable records.
  • Created detailed spreadsheets outlining customer account information such as payment histories, outstanding balances.
  • Responded to customer issues to provide immediate resolution and improve retention.

Sales Advisor

Best Buy
Torrance, CA
08.2020 - 05.2023
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Identified customer needs and tailored solutions accordingly.
  • Managed inventory levels by tracking stock availability and coordinating restocking efforts.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Resolved customer complaints in a timely manner.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Performed cold calling to generate leads for prospective clients.

Education

Associate of Arts - Fashion Marketing

Fashion Institute of Design & Merchandising
Los Angeles, CA
06-2021

Skills

  • Inventory management
  • Visual merchandising
  • Employee training
  • Sales reporting
  • Customer service
  • Team leadership
  • Staff scheduling
  • Client relationship building
  • Store organization

Accomplishments

  • Manage to meet KPI expectations with a motivating team.
  • Most sold credit card sales

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Working on my online boutique
  • Watching movies
  • Love going out to new places

References

References available upon request.

Timeline

Service Cashier

Culver City Chevrolet
08.2023 - 05.2024

Retail Keyholder

Fashion Nova
06.2023 - Current

Sales Advisor

Best Buy
08.2020 - 05.2023

Associate of Arts - Fashion Marketing

Fashion Institute of Design & Merchandising

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Valerie Silva