Valerie Stewart
NEW ORLEANS,LA
Summary
Dynamic Medical Assistant with extensive experience at Ochsner Lapalco, excelling in patient care and clinical documentation. Proven ability to enhance patient relations and optimize appointment scheduling. Skilled in EHR management and vital sign monitoring, fostering trust through effective communication and a commitment to quality care.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Ochsner Lapalco
07.2021 - 06.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Medical Assistant
UMC Hospital
09.2020 - 03.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Head Medical Assistant
Exceth Family Medical Clinoc
02.2001 - 09.2011
- Assisted in minor surgical procedures under physician supervision while maintaining strict sterile technique guidelines.
- Served as the primary point of contact between patients and healthcare providers, fostering positive relationships through clear communication.
- Managed the inventory of medical supplies, placing orders as needed to prevent stockouts or wastage.
- Provided patient education on medication administration, self-care strategies, and post-treatment plans to promote optimal recovery.
- performing /assistance with OB/GYN procedure
- sterilization instruments for podiatry and OB/GYN doctors
- Oversaw the maintenance of medical equipment, ensuring all tools were properly cleaned, sterilized, and in working condition for use during patient care.
- Coordinated schedules of multiple providers to optimize appointment availability for patients.
- Monitored vital signs of patients during visits, alerting physicians to any abnormalities requiring immediate attention.
- Implemented quality control processes to reduce instances of misdiagnosis or improper treatment plans.
- Trained new medical assistants in clinical tasks, administrative duties, and office protocols to maintain seamless operations.
- Increased patient retention through exceptional customer service and proactive follow-up on appointments or test results.
- Maintained a clean and organized work environment, ensuring compliance with safety and hygiene standards.
- Ensured patient confidentiality by adhering to HIPAA guidelines when handling sensitive information or discussing cases with colleagues.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Administrative Medical Assistance - Health Administration
Fischer Tech College
8700 Lake Forest Blvd06-1990
High School Diploma -
Oliver Perry Walker
4500 General Meyer Ave 08-1986
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Insurance verification
- Appointment setting
- Medical records management
- Sterilization techniques
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Patient relations
- Patient management
- OB/GYN procedures
- Simple dressings
- Payment collection
- Medical billing and coding
- Valid [state] driver's license
- Medical office management
- Conflict resolution
- Medical equipment operation
- Medical billing
- Insurance claims
- Wound care specialist
- pH testing
- Chronic disease management
Timeline
Medical Assistant
Ochsner Lapalco
07.2021 - 06.2025
Medical Assistant
UMC Hospital
09.2020 - 03.2021
Head Medical Assistant
Exceth Family Medical Clinoc
02.2001 - 09.2011
Administrative Medical Assistance - Health Administration
Fischer Tech College
High School Diploma -
Oliver Perry Walker
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