Valerie Stover
Fort Payne,AL
Summary
Dynamic Store Manager with a proven track record at Maurices, excelling in team leadership and customer service. Achieved significant sales growth through innovative merchandising and strategic inventory management. Skilled in training and mentoring staff, fostering a collaborative environment that enhances productivity and operational efficiency.
Knowledgeable Customer Service with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Manager
Maurices
04.2014 - 12.2024
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Led team in achieving sales targets through effective merchandising strategies.
- Managed budgets effectively, controlling expenses while maximizing profitability through strategic planning.
- Oversaw compliance with safety regulations and company policies, promoting a safe shopping environment for customers and staff.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Analyzed inventory levels to optimize stock replenishment and minimize shrinkage.
- Led daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored team members, fostering a culture of continuous improvement and collaboration.
Store Manager
All Teased Up
06.2010 - 04.2014
- Developed visual displays that aligned with current promotions, increasing customer engagement.
- Analyzed sales data to identify trends, optimizing product placements and promotions for increased revenue.
- Developed and implemented process improvements, enhancing operational efficiency and staff productivity.
- Streamlined inventory processes to enhance accuracy and reduce shrinkage.
Owner / Operator
Details R Us
03.1997 - 12.2012
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Oversaw financial management, including budgeting and expense tracking to maintain profitability.
- Trained and mentored staff to improve service standards and operational efficiency.
Education
High School Diploma -
Fort Payne High School
Fort Payne, ALAssociate of Science - Business Management
Gadsden Business College
Gadsden, ALSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Team leadership
- Friendly and positive
- Training and mentoring
- Outstanding communication skills
- Inventory management
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Operations management
- Supply ordering
- Policies and procedures
- Store displays
- Loss prevention
Accomplishments
- Achieved MBA Certification 101, 102, 103
- Promoted to Assistant Manager in 3 months
- Promoted to !st Assistant in 6 months
- Promoted to Store Manager in 8 months and received my own Store.
- Store Support Travel to other stores in AL, GA, TN, MS, LA
- Supervised team of 15 staff members.
- Recruited 10 successful new managers within one year.
- Documented and resolved Customer issues which led to positive results.
- Led new testing of Payroll Software( ADP, Etime, Zipline)
- Achieved Floor Sets by completing Tasks with accuracy and efficiency.
Certification
MBA Certification through Maurices
Timeline
Store Manager
Maurices
04.2014 - 12.2024
Store Manager
All Teased Up
06.2010 - 04.2014
Owner / Operator
Details R Us
03.1997 - 12.2012
High School Diploma -
Fort Payne High School
Associate of Science - Business Management
Gadsden Business College