Valerie Summerall
Jackson,MS
Summary
Proven expert in auto body repair and customer relationship management, significantly enhanced Sterling Auto body Collision LLC revenue by streamlining estimation processes and improving client satisfaction. Skilled in damage assessment and insurance procedures, ability to manage projects and coordinate parts orders led to notable achievements in repair accuracy and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Sterling Autobody Collision LLC
Office Management
05.2019 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Monitored project progress to identify and address changes in project scope or budget.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Attended project meetings to provide updates and insights on project costs.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Evaluated subcontractor bids to obtain best value for projects.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Analyzed plans and specifications to identify scope and cost of projects.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Prepared bids and proposals to submit to clients and secure new business.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
Certified Nursing Assistant
Help At Home
05.2018 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Phlebotomist
St. Dominic's Hospital
06.2012 - 06.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Assisted in training and onboarding new phlebotomists.
Wendy's
Manager Assistant
08.2011 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Shoney's
Manager Assistant
05.2006 - 06.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
McDades Market
Cashier Retail
05.2005 - 04.2006
- Streamlined processes through effective time management and prioritization of tasks, meeting tight deadlines consistently.
- Contributed to cost-saving initiatives by identifying opportunities to reduce material usage without compromising product quality.
- Enhanced production speed by streamlining the marker making process and reducing material waste.
- Established strong working relationships with colleagues across departments, fostering a collaborative work environment conducive to problemsolving.
Education
Associate of Applied Science - Business Administration And Management
Hinds Community College
Raymond, MS06.2026
Associate of Science - Phlebotomy
Hinds Community College
Raymond, MS05.2017
High School Diploma -
Bailey Magnet High School
Jackson, MS05.2006
Skills
Auto Body Repair Knowledge
Damage Assessment
Cost Estimation
Insurance procedures
Vehicle Inspection
Customer Relationship Management
Project Coordination
Parts Ordering
Claims Processing
Damage Documentation
Estimating Techniques
Photographic Evidence
Repair Planning
Timeline
Sterling Autobody Collision LLC
Office Management
05.2019 - Current
Certified Nursing Assistant
Help At Home
05.2018 - Current
Phlebotomist
St. Dominic's Hospital
06.2012 - 06.2018
Wendy's
Manager Assistant
08.2011 - 07.2016
Shoney's
Manager Assistant
05.2006 - 06.2011
McDades Market
Cashier Retail
05.2005 - 04.2006
Associate of Applied Science - Business Administration And Management
Hinds Community College
Associate of Science - Phlebotomy
Hinds Community College
High School Diploma -
Bailey Magnet High School
Similar Profiles
Iram ShahzadiIram Shahzadi
Office Administrative Assistant at Office ManagementOffice Administrative Assistant at Office Management
Avianna OrtizAvianna Ortiz
Front Desk Receptionist at Office ManagementFront Desk Receptionist at Office Management
Joel Joel null
Customer Service Representative at Office ManagementCustomer Service Representative at Office Management