Valerie Testman
Austell,GA
Summary
Accomplished insurance professional with a proven track record in automobile insurance and customer service roles. With over 15 years of experience handling liability and injury claims (to include litigation). Skillful with managing complex claims, understanding insurance contracts, and fairly negotiating settlements.
Overview
33
33
years of professional experience
Work History
Owner and Manager
The Gabrielle Group, LLC
01.2016 - 12.2024
- Established and successfully managed a small remote customer service company
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bodily Injury Claims Specialist
The Insurance House
10.2006 - 05.2008
- Investigating and analyzing injury claims to determine coverage, liability, and damages
- Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
- Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
Attorney Represented & Litigation Claims Adjuster
Progressive Insurance Company
09.1996 - 12.2004
- Leveraged strong negotiation skills to resolve injury claim disputes, resulting in favorable settlements for both the company and policyholders.
- Developed and recorded comprehensive reports pertaining to litigation files and made settlement recommendations
- Collaborated with claims attorneys, private investigators/law enforcement, and other vendors as needed while handling injury litigation claims
Property Damage & Bodily Injury Claims Adjuster
State Farm Insurance Company
01.1992 - 08.1996
- Investigate coverage and liability for automobile accidents
- Resolved property damage claims
- Evaluate bodily injury claims and reach fair settlements with claimants and attorneys
Education
Bachelor of Science - Public Relations
University of Florida
Gainesville, FL08-1991
Skills
- MS Office Proficient
- Detail Oriented
- Exceptional Verbal and Written Communication
- Strong Organizational Skills
- Problem Solver
Licensure & Professional Development
- Licensed Property & Casualty Insurance Adjuster (Georgia) (Expired 09/2022, Currently in the process of reinstating)
- Continuing Education Courses
-Essential Law for Claims Professionals, Web CE, 09/2020
-Professional Excellence Through Ethics and Values, Web CE, 09/2020
-Claims Resolution, Web CE, 09/2020
-Claims Investigation, Web CE, 09/2020
Timeline
Owner and Manager
The Gabrielle Group, LLC
01.2016 - 12.2024
Bodily Injury Claims Specialist
The Insurance House
10.2006 - 05.2008
Attorney Represented & Litigation Claims Adjuster
Progressive Insurance Company
09.1996 - 12.2004
Property Damage & Bodily Injury Claims Adjuster
State Farm Insurance Company
01.1992 - 08.1996
Bachelor of Science - Public Relations
University of Florida
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