Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Valerie Therault

Fishers,IN

Summary

Experienced Project Manager and Certified Product Owner with extensive background in Agile methodologies, ERP and CRM implementation, change management and cross-functional team leadership. Proven track record in improving system efficiency and reducing operational costs, complemented by a strong understanding of business, finance, and accounting principles.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Global CRM Consultant

Roche Diagnostics
06.2014 - 06.2023
  • Managed and delivered ERP and CRM implementation projects using Agile and Waterfall methodologies, resulting in a 20% improvement in system efficiency
  • Coordinated with stakeholders across marketing, sales, and ops to gather and document business requirements, achieving a 98% satisfaction rating
  • Supervised the selection and management of software vendors, leading to a 15% reduction in operational costs
  • Developed and maintained up-to-date system and process documentation, ensuring easy access for end-users
  • Led testing and test automation initiatives, improving system reliability by 25%.
  • Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Created a culture of continuous learning through ongoing training sessions, workshops, and knowledge-sharing initiatives within the team.

Business Support Consult-Project Management Office

Roche Diagnostics
04.2012 - 06.2014
  • Provided expert user support in Global Pricing and Contract Management systems, resolving 95% of issues within 24 hours
  • Configured and updated ERP tools to improve business efficiency and productivity
  • Spearheaded cross-functional process improvement projects, achieving an average 18% improvement in key performance metrics
  • Created process flow documentation, enhancing inter-departmental communication and collaboration.

Contract Analyst- Serum Work Area

Roche Diagnostics
07.2009 - 04.2012
  • Tracked and analyzed market trends and sales data, providing actionable insights that led to a 10% increase in contract profitability
  • Monitored contract performance metrics, ensuring 99% compliance with terms and conditions
  • Collaborated with management to align contract goals with company and customer needs, resulting in high satisfaction rate in client surveys
  • Conducted ad hoc reporting and analysis to support business decision-making.

Contract Specialist

Roche Diagnostics
04.2008 - 07.2009
  • Acted as the primary contact for internal and external inquiries, resolving 90% of issues within the same business day
  • Utilized knowledge of sales and profitability trends to optimize contract management functions
  • Coordinated and completed both routine and non-routine audits, maintaining a 100% compliance rate.

Education

Masters of Business Administration -

Indiana University, Kelley School of Business- Indianapolis
08.2012

Bachelor of Science in Business - Marketing/ Marketing Distribution

Indiana University, Kelley School of Business
05.2007

Skills

  • Agile and Waterfall project management
  • Product backlog management and prioritization
  • Strong analytical and problem-solving skills
  • Effective communication with diverse audiences
  • Ability to make quick, informed decisions
  • Knowledge of business, finance, and accounting principles
  • Change Management
  • Test Automation development
  • Training execution and development
  • Risk Assessment
  • Data Monitoring
  • ERP Software
  • CRM strategy development
  • Business Process Mapping

Certification

  • Project Management Professional Certification, Project Management Institute, 2018
  • Organizational Change Management Practitioner, Prosci, 2019
  • Certified Product Owner, 2019
  • Certified ScrumMaster, 2019
  • Leading SAFe Certified, 2022

Timeline

Senior Global CRM Consultant

Roche Diagnostics
06.2014 - 06.2023

Business Support Consult-Project Management Office

Roche Diagnostics
04.2012 - 06.2014

Contract Analyst- Serum Work Area

Roche Diagnostics
07.2009 - 04.2012

Contract Specialist

Roche Diagnostics
04.2008 - 07.2009

Masters of Business Administration -

Indiana University, Kelley School of Business- Indianapolis

Bachelor of Science in Business - Marketing/ Marketing Distribution

Indiana University, Kelley School of Business

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Valerie Therault