Valerie Timmerman
Wichita
Summary
Professional with extensive experience at Lakeview Funeral Home Cemetery, excelling in customer relations and compliance monitoring. Proven track record in problem-solving and training, ensuring efficient operations and high-quality outcomes. Proficient in HMIS and detail-oriented, consistently meeting deadlines while enhancing service delivery and client satisfaction.
Overview
8
8
years of professional experience
Work History
Memorial Specialist
Lakeview Funeral Home Cemetery
03.2022 - Current
- Order bronze markers and scrolls through evantage and Cold Springs
- Order granite memorials through Memorial Monuments
- Training new counselors the correct way to submit a bronze order through HMIS and evantage.
- Making sure the bronze being ordered matches the HMIS contract and if not making the needed adjustments.
- Designing markers when needed and communicating with customers
- When markers are delivered, checking to make sure they are correct and issuing work order to cemetery crew
- After installation, delivering in HMIS and contacting customer
Combo Location Office Manage
SCI - Lakeview Funeral Home and Cemetery
05.2017 - Current
- Oversee daily office operations, ensuring efficiency and productivity across all areas
- Resolving issues with contracts and receipts
- Making sure all monthly reports are done on schedule
- Payables and receivables
- Recently training new combo location manager at sister location
Education
BBA - Human Resources Management
Friends University
Wichita, KS05-2015
Skills
- Customer relations
- Problem solving
- Communication
- Proficient in HMIS, Spendsmart, evantage, Microsoft Word,
- Detail oriented with a drive to meet deadlines with maximum quality
- Compliance monitoring and auditing
Timeline
Memorial Specialist
Lakeview Funeral Home Cemetery
03.2022 - Current
Combo Location Office Manage
SCI - Lakeview Funeral Home and Cemetery
05.2017 - Current
BBA - Human Resources Management
Friends University
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