Susan Ponzo
South Gate,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Memorial Specialist
Rose Hills Memorial Park
Whittier, CA
06.2015 - 03.2022
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained positive working relationship with fellow staff and management.
- Assisted in developing strategies to increase customer satisfaction levels.
- Exercised versatility in fast-paced, agile work environments.
- Identified needs of customers promptly and efficiently.
Office Assistant
County of San Bernardino
San Bernardino, CA
01.2000 - 10.2014
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Processed and prepared business or government forms and expense reports.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Proofread and corrected correspondence and reports for error-free documentation.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Copied, sorted and filed records of office activities and business transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Computed, recorded and proofread data or reports.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Answered phone calls and welcomed visitors to office.
- Trained staff members to perform work activities and use computer applications.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - General Studies
Victor Valley College
Victorville, CASkills
- Supply Management
- Customer Relations
- Administrative Assistant
- Receptionist
Timeline
Memorial Specialist
Rose Hills Memorial Park
06.2015 - 03.2022
Office Assistant
County of San Bernardino
01.2000 - 10.2014
Some College (No Degree) - General Studies
Victor Valley College