Valerie Van Nostrand
Wimberley,TX
Summary
An organized and dependable individual successful at managing multiple priorities with a positive attitude. Experience with client relations, community involvement, and being part of a team. Experience in working with, leading, and managing children. A quick learner and am fine with not having the right answer as long as whoever does, can be found.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Welcome Center Staff
Ymca Of Austin
Austin, TX
08.2021 - 06.2022
- Welcomed members (and non-members) with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with members and updated member records.
- Resolved member problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy members.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to independently handle over 20 calls each day.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Collected payments from members and updated account balances.
- Learned how to use of at least six different databases for member operations.
Gymnastics Instructor
Ymca Of Austin
Dripping Springs, TX
08.2019 - 06.2022
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
- Instructed new faculty and instructors on practices and guidelines.
- Worked with both mentally and physically handicapped people and promoted interactive learning.
- Briefed safety rules and standards to students and spotters at beginning of classes.
- Emphasized punctuality to students to always begin and end lesson on time.
- Encouraged parent participation without detracting from lesson.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Prepared athletes for special competitions and tournaments.
- Collaborated with coaches, students and administrators to run high-quality program.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Communicated with parents about their children in order to run productive and safe classes.
- Took private clients and gave private lessons to some students.
Overnight Deli Employee
HEB Grocery Store
Dripping Springs, TX
01.2021 - 10.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients for daytime employees.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Calculated total items needed to make required production for that night and next day..
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Education
No Degree - Sociology, Psychology
University of Dallas
Irving, TX05.2023
High School Diploma -
Dripping Springs Christian Academy
Dripping Springs, TX05.2019
Skills
- Effective Communication
- Childcare Programs
- Automated and Manual Data Entry
- Critical Thinking
- Positive Attitude and Energetic
- Issue Resolution
- Computer Proficiency
- Visitor and Member Relations
- Data Entry and Database Software
- Maintaining Guest Records
- Member Programs, promotions, activity, and involvement
- Property Information
Certification
- CPR and First Aid, YMCA of Austin - January 2022
Doing puzzles for hours on end. Rollercoasters. Spending time with my cat.
I promise I have friends, but I very much enjoy that which was just mentioned in my hobbies.
Timeline
Welcome Center Staff
Ymca Of Austin
08.2021 - 06.2022
Overnight Deli Employee
HEB Grocery Store
01.2021 - 10.2021
Gymnastics Instructor
Ymca Of Austin
08.2019 - 06.2022
No Degree - Sociology, Psychology
University of Dallas
High School Diploma -
Dripping Springs Christian Academy