Jazmen Pack
Cleveland,OH
Summary
Compassionate professional with a strong background in customer service and healthcare. Demonstrates effective communication and data entry accuracy while enhancing visitor experiences and streamlining operations in dynamic environments.
Overview
17
17
years of professional experience
Work History
Welcome Center Staff
Lutheran High School East
Cleveland Hts, USA
08.2024 - Current
- Ensured visitor safety and efficient access by managing entry flow.
- Communicated with parents to ensure compliance with safety standards.
- Collaborated with staff to improve visitor experiences and streamline feedback collection.
- Completed administrative tasks, including data entry, phone handling, and record organization, to support operational efficiency.
- Uphold confidentiality standards in all interactions
Insurance Agent
Moss Insurance Agency
Solon, USA
02.2020 - 04.2024
- Educated clients on insurance products and coverage options to enhance financial protection understanding
- Collected and verified client information, ensuring accuracy and completeness of documentation
- Assisted clients with policy applications and updates while ensuring accurate and complete documentation
- Developed strong client relationships through effective communication and fostering trust
- Developed knowledge of underwriting, eligibility, and insurance processes applicable to healthcare settings
Child Care Provider
Just Lyke Home
Cleveland, USA
01.2010 - 01.2020
- Managed daily operations of childcare business, overseeing enrollment, scheduling, and recordkeeping to ensure smooth functioning
- Maintained detailed and confidential records for children and families
- Communicated regularly with parents/guardians, demonstrating strong interpersonal and customer service skills
- Ensured compliance with state regulations, policies, and safety standards
- Supervised staff and coordinated activities to enhance team collaboration and maintain a positive environment for children
- Handled billing, payments, and documentation to ensure financial accuracy and support administrative efficiency
Youth Counselor
Northern Ohio Recovery Association
Cleveland, USA
03.2017 - 09.2019
- Supported patients in recovery through empathetic engagement and active listening, fostering trust and connection
- Guided clients in navigating services, enhancing their advocacy and communication skills for better access to resources
- Conducted intake assessments and maintained accurate, confidential patient records to ensure quality care
- Coordinated care and communicated with multidisciplinary teams to support patient treatment plans
- Documented patient interactions accurately in compliance with regulatory and confidentiality standards
Customer Service Representative
CarMax
Warrensville Hts, USA
01.2015 - 03.2016
- Resolved customer inquiries with professionalism, fostering positive relationships and satisfaction
- Managed daily business office operations, ensuring accurate documentation, billing, and financial transactions
- Ensured accuracy of contracts, records, and data entry in high-volume environment
- Supervised office staff to streamline workflow and enhance operational efficiency
- Maintained compliance with company policies and regulatory standards
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL10-2026
Skills
- Medical Billing
- Patient Interaction
- Confidential Recordkeeping
- Microsoft Excel
- MS Word
- MS PowerPoint
- Communication skills
- Customer service
- Decision-making
- Time management
- Independent thinking
Awards
- Ultimate Medical Academy Dean's List
- Alpha Beta Kappa Honor Society
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
Timeline
Welcome Center Staff
Lutheran High School East
08.2024 - Current
Insurance Agent
Moss Insurance Agency
02.2020 - 04.2024
Youth Counselor
Northern Ohio Recovery Association
03.2017 - 09.2019
Customer Service Representative
CarMax
01.2015 - 03.2016
Child Care Provider
Just Lyke Home
01.2010 - 01.2020
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy