VALERIE VARGAS
Tucson,AZ
Summary
Customer service and administrative professional with expertise in office operations, healthcare communications, and customer relations. Skilled in resolving inquiries, scheduling appointments, and managing records. Possesses strong communication and organizational skills, committed to fostering positive relationships and delivering top-tier service.
Overview
12
12
years of professional experience
Work History
Operation Specialist
Primavera Foundation
Tucson, AZ
06.2024 - Current
- Welcomed visitors, employees, vendors, program participants, and volunteers; providing essential information and assistance.
- Provided administrative and clerical support, including data entry and scheduling meetings, to facilitate smooth operations.
- Review, record, process, and distribute organizational mail.
- Maintain organized office filing systems, records, documents, and copies to ensure efficient information retrieval.
- Monitor office supplies and manage facility inventory.
- Executed online supply orders through approved vendors to maintain inventory levels.
- Answer, screen, and direct incoming telephone calls.
- Receive and distribute interoffice mail and notify appropriate employees when participant mail arrives.
Patient Communication Representative
El Rio Community Health Center
Tucson, AZ
02.2021 - 05.2024
- Responded to incoming patient calls and provided professional, courteous, and compassionate customer service.
- Coordinated appointment scheduling for patients with healthcare providers to ensure timely access to care.
- Guided patients to appropriate healthcare services and levels of care.
- Listened to and addressed patient complaints and concerns with empathy and professionalism.
- Researched referrals and clarified patients' questions regarding their care to enhance understanding and satisfaction.
- Provided information about El Rio healthcare services, programs, and available resources.
- Educated patients on El Rio healthcare services, programs, and resources to facilitate informed healthcare decisions.
Member Service Associate
Tucson Metro Chamber
Tucson, AZ
07.2014 - 02.2021
- Managed daily member accounts and relationships for approximately 1,000 Tier 1 and Tier 2 members.
- Executed member outreach, data entry, account maintenance, retention activities, and collection calls to enhance member engagement.
- Conducted member outreach, data entry, account maintenance, retention activities, and collection calls.
- Cultivated relationships with new and renewing members through in-person meetings, phone calls, and email correspondence to foster loyalty.
- Supported the Investor Services Director and Director of Business Development with member retention, account verification, invoicing, and collection efforts.
- Coordinated Chamber Affinity Program with Gibson's Office Supply to provide members with valuable resources and services.
- Coordinated and facilitated Chamber events and committees, including Speed Networking and the Ambassador Committee.
- Selected to represent the Tucson Metro Chamber in the Greater Tucson Leadership program.
Education
Leadership in Action Learning Project -
Greater Tucson Leadership
Tucson, AZHigh School Diploma -
Tucson High School
Some College (No Degree) - Gender Studies
Pima Community College
Tucson, AZSkills
- Patient scheduling
- NextGen Electronic Medical Records (EMR)
- Data Entry and Recordkeeping
- Document management
- Workflow Optimization
- Facility Management
- Telephone and Call Management
- Financial Reporting
- Supply Chain Coordination
- Project Coordination
- Meeting coordination
- Client relations
- Stakeholder Engagement
- Complaint resolution
- Conflict resolution
- Verbal communication
- Microsoft Office
Personal Information
Title: CUSTOMER SERVICE | ADMINISTRATIVE SUPPORT | OFFICE OPERATIONS
Timeline
Operation Specialist
Primavera Foundation
06.2024 - Current
Patient Communication Representative
El Rio Community Health Center
02.2021 - 05.2024
Member Service Associate
Tucson Metro Chamber
07.2014 - 02.2021
Leadership in Action Learning Project -
Greater Tucson Leadership
High School Diploma -
Tucson High School
Some College (No Degree) - Gender Studies
Pima Community College