Valerie Vigil
Arvada,CO
Summary
Dynamic Customer Service Representative with extensive experience at Optum Health United Health Care, adept at resolving complex patient issues and ensuring data accuracy. Known for meticulous attention to detail and exceptional communication skills, I excel in high-pressure environments while maintaining confidentiality and fostering positive relationships. Proficient in Allscripts and database management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Optum Health United Health Care
Denver, CO
05.2023 - Current
- Answers a minimum of 70 calls from patients, resolving moderate to complex issues
- Schedule and verify appointments in clinical information system
- Verify and update patient demographic and insurance information
- Send and receive tasks to Provider offices to assist patient with access to medical care
- Receive and process; expedite stat and at - risk referrals
- Contact patients to inform of appointment and referral status
- Extreme high volume data entry
- Process and resolve expedited patient complaints
- Review and processing of medication refills
- Proactive response to inquiries from patients, Providers, and internal medical personnel
- Experienced in TouchWorks, Allscripts, Cisco Finesse
Licensed Life Insurance Agent
AIL Insurance Company
Arvada, CO
02.2023 - Current
- Outbound calls to customers
- Assist with policy questions
- Issue benefits
Principal's Secretary
Jeffco Public Schools
Arvada, CO
03.2020 - 08.2022
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk in an organized fashion
- Composed, edited and typed complex memos and reports with job-related software
- Fielded complaints and queries to fast track for resolution
Paraprofessional
Jeffco Public Schools
Arvada, CO
12.2016 - 03.2020
- Communicated and collaborated well with educators from various grade levels
- Taught daily life skills and behaviors to students to build practical knowledge
- Supplied 1:1 attention to each student during group activities
Customer Service Representative
TCI Cable
Denver, CO
12.1996 - 02.1998
- Provided product/services information
- Billing and sales
- Resolved emerging problems with accuracy and efficiency
- Trouble shoot equipment problems
Purchasing Specialist
Craig Rehabilitation Hospital
Englewood, CO
03.1991 - 12.1996
- Contacted vendors to determine order status and communicate discrepancies with shipments
- Collected operations data and identified trends
- Reconciled accounts with purchase receipts and consulted yearly budget to stay within spending limits
- Negotiated contracts with outside suppliers to minimize costs
Education
Associate of Science -
Pikes Peak Community College
Colorado Springs, CO05.1987
Skills
- Professional and courteous
- Meticulous attention to detail
- Database and Client Management Systems
- Task prioritization
- Confidentiality and data protection
- Multi-Line Telephone Systems
- Administrative Procedures
- Fast learner
- Clear communication
- Multitasking and time management
- Allscripts
Certification
- State of Colorado Resident Producer, 03/01/23, 04/01/24
- Life Insurance Insurance Producer License, 03/01/23, 04/01/24, State of Colorado LIC#787791
Languages
Spanish
Limited
Timeline
Customer Service Representative
Optum Health United Health Care
05.2023 - Current
Licensed Life Insurance Agent
AIL Insurance Company
02.2023 - Current
Principal's Secretary
Jeffco Public Schools
03.2020 - 08.2022
Paraprofessional
Jeffco Public Schools
12.2016 - 03.2020
Customer Service Representative
TCI Cable
12.1996 - 02.1998
Purchasing Specialist
Craig Rehabilitation Hospital
03.1991 - 12.1996
Associate of Science -
Pikes Peak Community College
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