Valerie Villarreal
Summary
Accomplished Sales Supervisor at The Home Depot Inc, adept in effective selling techniques and performance management. Leveraged organizational skills and teamwork to exceed sales targets and enhance customer satisfaction. Demonstrated problem-solving prowess, ensuring high levels of client loyalty and team efficiency. Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
10
10
years of professional experience
Work History
Sales Supervisor
The Home Depot Inc
10.2019 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Sales Specialist
The Home Depot Inc
03.2017 - 03.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Customer Service Representative
The Home Depot Inc
10.2014 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Tuloso Midway High School
2653 Mckinzie Rd05.2009
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Goals and performance
- Decision-Making
- Organizational Skills
- Performance Management
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Sales Supervisor
The Home Depot Inc
10.2019 - Current
Sales Specialist
The Home Depot Inc
03.2017 - 03.2018
Customer Service Representative
The Home Depot Inc
10.2014 - 10.2017
High School Diploma -
Tuloso Midway High School