Valerie Wagner
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged effective time management and safe food handling to excel in roles at Quality Restaurant Concepts LLC and other notable companies. My ability to master menu memorization and upselling strategies contributed to significant service quality improvements, demonstrating strong multitasking skills and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Neighborhood Expert
Quality Restaurant Concepts LLC
04.2024 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Facilitated efficient shift transitions with clear communication of daily objectives and expectations for each server role during pre-shift meetings.
Server
Applebees International, Inc.
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Podcast Producer
Patreon Inc.
12.2020 - Current
- Improved audio quality through meticulous sound engineering and mastering processes.
- Developed compelling storylines for episodes that resonated with target audience demographics and interests.
- Conducted thorough research on industry trends to stay informed about important developments in the field of podcasting.
- Streamlined post-production workflows by developing efficient editing processes and leveraging automation tools.
Customer Service Associate Cashier
Hot Topic
05.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Retail Sales Associate Cashier
Aeropostale
05.2021 - 08.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Customer Experience Specialist
Startplaying Games
12.2020 - 08.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Bookseller
Books-A-Million
06.2019 - 06.2020
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
Hostess/Food Runner
Slap's Catfish House
04.2019 - 06.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
Bootlegger's Pizza
04.2016 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Arts - Mass Communication
William Carey University
Hattiesburg, MS05.2026
High School Diploma -
Biloxi High School
Biloxi, MS05.2020
Skills
- Effective Time Management
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- High-volume dining
- Upselling strategies
Timeline
Neighborhood Expert
Quality Restaurant Concepts LLC
04.2024 - Current
Server
Applebees International, Inc.
01.2024 - Current
Customer Service Associate Cashier
Hot Topic
05.2023 - 08.2023
Retail Sales Associate Cashier
Aeropostale
05.2021 - 08.2023
Podcast Producer
Patreon Inc.
12.2020 - Current
Customer Experience Specialist
Startplaying Games
12.2020 - 08.2022
Bookseller
Books-A-Million
06.2019 - 06.2020
Hostess/Food Runner
Slap's Catfish House
04.2019 - 06.2019
Waitress
Bootlegger's Pizza
04.2016 - 03.2019
Bachelor of Arts - Mass Communication
William Carey University
High School Diploma -
Biloxi High School
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