Valerie Walker
Warrenville,SC
Summary
Detail-oriented professional with extensive experience in customer service, document preparation, and appointment scheduling. Proven ability to solve problems efficiently and enhance team collaboration.
Overview
28
28
years of professional experience
Work History
Copy and Print Specialist
Staples
Aiken, South Carolina
11.2022 - Current
- Assisted customers with copy and print service inquiries and product selections.
- Provided cost estimates for various printing jobs based on material costs and labor hours required.
- Prepared documents for printing by setting up files and making adjustments.
Receptionist
H&r Block
Aiken, South Carolina
01.2025 - 04.2025
- Greeted clients upon arrival, ensuring a welcoming atmosphere.
- Answered phone calls and directed inquiries to appropriate staff members.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Receptionist
HR Block
North Augusta, South Carolina
01.2024 - 05.2024
- Greeted clients upon arrival, ensuring a welcoming atmosphere.
- Answered phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for clients using company-specific software.
Associate Team Lead
HR Block
Aiken, South Carolina
11.2022 - 05.2023
- Coordinated team schedules to optimize resource allocation during peak filing season.
- Communicated effectively with clients to address inquiries and provide support during tax preparation.
- Responded quickly to customer inquiries, concerns, or complaints in a professional manner.
- Maintained a positive work environment by encouraging collaboration among team members.
Customer Service Manager
Office Depot Inc
North Augusta, South Carolina
05.1998 - 11.2020
- Managed daily customer service operations and support for retail associates.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Midland Valley High
Graniteville, SC06-1985
Skills
- Document preparation
- Cost estimation
- Customer service
- Appointment scheduling
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Quality control inspection
- Strong attention to detail
- Cross-functional coordination
- Strong communication
- Order processing efficiency
- Sales and upselling techniques
- Multitasking Abilities
Timeline
Receptionist
H&r Block
01.2025 - 04.2025
Receptionist
HR Block
01.2024 - 05.2024
Copy and Print Specialist
Staples
11.2022 - Current
Associate Team Lead
HR Block
11.2022 - 05.2023
Customer Service Manager
Office Depot Inc
05.1998 - 11.2020
High School Diploma -
Midland Valley High