Valerie Washington
Harker Heights
Summary
Customer service representative with expertise in technical troubleshooting and account management. Proven track record in conflict resolution and enhancing customer experiences. Committed to operational efficiency and team success. Skilled in multitasking, documentation accuracy, and collaboration to drive positive outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Employment Solutions
Killeen
08.2022 - Current
- Managed 40-60 customer inquiries daily via phone and email support.
- Resolved account billing, technical, and service-related issues through first-call resolution.
- Educated customers on product features and services, improving their understanding and usage.
- Documented customer interactions in support ticketing system for tracking purposes.
- Resolved escalated complaints by coordinating with management to ensure effective resolution.
- Collaborated with team members to streamline customer service processes and tools, enhancing overall efficiency.
- Maintained updated knowledge of company products to deliver accurate support.
- Provided frontline support in a high-volume environment, ensuring customer satisfaction.
Confectionary - Customer Service
Valerie's Chocolate Treats, LLC
iHarker Heights
01.2020 - 12.2024
- Resolved customer issues with knowledgeable and friendly service to enhance satisfaction.
- Assisted customers with inquiries and requests, enhancing their overall satisfaction.
- Engaged customers using interpersonal skills to build lasting relationships.
- Delivered services promptly to customer locations, ensuring timely access to products.
- Demonstrated adaptability and proficiency in quickly learning new concepts.
- Thrived in fast-paced environments while meeting tight deadlines.
- Cultivated strong organizational and communication skills through business ownership and volunteering activities.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TX05-2022
Some College (No Degree) - Bachelors in Healthcare Adminstration
Columbia Southern University
Orange Beach, ALSkills
- Customer support and service
- CRM software proficiency
- Support ticketing systems
- CRM expertise
- Technical troubleshooting
- Data entry precision
- Documentation accuracy
- Multitasking and time management
- Team collaboration
- Conflict resolution and de-escalation
- Account management
- Confidential information handling
Technical Skills
- Microsoft Excel
- Google Workspace
- CRM & Data Platforms
- Microsoft Word
- Outlook
- Microsoft Teams
- Typing speed of 58 WPM
Timeline
Customer Service Representative
Employment Solutions
08.2022 - Current
Confectionary - Customer Service
Valerie's Chocolate Treats, LLC
01.2020 - 12.2024
High School Diploma -
Harker Heights High School
Some College (No Degree) - Bachelors in Healthcare Adminstration
Columbia Southern University