Valerie Watson

Law Enforcement Dispatcher/Supervisor

Sumter County Sheriff's Office

Wildwood

03.2007 - 07.2025

Operated radio communication systems to dispatch law enforcement personnel efficiently.
Monitored emergency calls and assessed needs for appropriate police response.
Coordinated with multiple agencies to ensure effective service delivery during incidents.
Maintained detailed logs of calls and dispatches for accurate record-keeping.
Provided timely updates to officers in the field regarding ongoing situations.
Assisted in training new dispatchers on protocols and procedures effectively.
Managed multiple tasks simultaneously while remaining calm under pressure.
Performed administrative duties such as filing paperwork and entering data into computer systems.
Assisted with training new dispatchers on proper protocol for handling emergency calls.
Answered non-emergency phone lines and provided necessary assistance.
Ensured compliance with departmental policies and procedures pertaining to dispatch operations.
Utilized computer-aided dispatch software for real-time tracking of units.
Updated databases with new cases, arrests, and suspect information as needed.
Ran criminal history checks through state databases as needed.
Dispatched officers to assigned locations in a timely manner.
Conducted background checks on suspects, victims, and witnesses when requested by officers in the field.
Assessed incident data to determine appropriate level of response.
Identified potential problems or threats and relayed information promptly to supervisors or responding units.
Maintained communication with police personnel via radio or telephone.
Received and processed emergency calls from the public.
Prepared detailed reports summarizing dispatch activities at the end of each shift.
Monitored multiple radio channels for activity or requests for assistance.
Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Operated law enforcement communication equipment and NCIC database to facilitate information to department.
Maintained contact with units on assignment to deliver further assistance and support when needed.
Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
Received and processed 9-1-1 emergency calls to dispatch emergency services.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Researched vehicle, wanted and missing persons information.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Mentored junior team members and managed employee relationships.