Client Relations Specialist with strong focus on team collaboration and achieving results. Skilled in resolving client concerns, building lasting relationships, and adapting to changing needs. Expertise includes effective communication, problem-solving, and delivering exceptional service. Known for reliability and high standard of professionalism.
Hi, I’m
VALERIE WHITMAN
Phoenix,AZ
Summary
Overview
14
years of professional experience
Work History
Arizona Proper Real Estate
LICENSED RESIDENTIAL REALTOR
01.2016 - Current
Job overview
- Recognized as the top 5% in sales for all Realtors in the state of Arizona
- Awarded for doubling production from 2020 - 2021
- Consult with clients about financing, budget planning, and training on new home ownership tips
- Certified Agent for Veterans; collaborate with Veteran homebuyers to support their needs and answer inquiries
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Network within the community and industry to build rapport with small business owners and professionals
- Interview and hire virtual assistants as needed for brand-building and social marketing campaigns
- Manage email marketing, CRM communication strategies, and text campaigns to enhance client communication
- Analyze market trends and consumer behaviors to remain current in the industry
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
- Built credibility within the local real estate community through consistent professionalism and ethical practices when working alongside fellow agents.
- Negotiated favorable contract terms for clients, resulting in successful transactions and positive outcomes for both buyers and sellers.
- Assisted first-time homebuyers in navigating the complexities of the purchasing process, resulting in a smooth transaction experience.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
SWIFT TRANSPORTATION
FLEET MANAGER
01.2011 - 01.2017
Job overview
- Promoted from customer service to Logistic Planner
- Managed the daily logistics and procedures at a major grocery chain and a driver fleet of approximately 90 drivers
- Collaborated with sales, marketing, manufacturing, and finance departments to align logistical strategies with overall business objectives.
- Developed strategic relationships with the drivers; ensured driver compliance per Swift and DOT rules and regulations
- Held one-on-one meetings to increase customer service and reduce driving violations with high offenders
- Appraised driver performance and took disciplinary measures when required; collaborated cross-functionally to solve logistics problems efficiently
- Conducted safety risk assessments and held one-on-one and group meetings; reduced risk factors by 35%
- Managed leadership programs and evaluated internal work operations for improvement of the assets, including fuel assessments and maintenance needs
- Documented and tracked driver hours and miles and planned routes to achieve maximum productivity
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Education
Colorado Technical UniversityOnline
Associate of Science from Business Administration
05.2010
University Overview
Skills
- Logistics Operations
- Budget Planning
- Program Management
- Negotiation
- Training
- Risk Mitigation
- Account Management
- Client Relationship Management
- Goals and performance
- Team communication
- Sales reporting
- Scheduling
- Sales goals
- Budget administration
- Social media marketing
- Sales expertise
Education And Licenses
Education And Licenses
- Associate of Science in Business Administration, Colorado Technical University
- Real Estate License, Arizona, 2016 - Present
Affiliations And Volunteer Activity
Affiliations And Volunteer Activity
- Member, National Association of Realtors (NAR)
- Member, WeSERV: South and East Association
- Treasurer, Desert Vista High School, Girls Basketball Booster Club
Professional Competencies
Professional Competencies
- Logistics Operations
- Cross-Functional Team Leadership
- Budget Planning
- Program Management
- Negotiation
- Talent Development + Training
- Risk Mitigation
- Teambuilding Strategies
- Account Management
- Networking
- Inventory Management
- Cost Control
- Follow Up Boss CRM
- KvCORE CRM
Timeline
LICENSED RESIDENTIAL REALTOR
Arizona Proper Real Estate
01.2016 - Current
FLEET MANAGER
SWIFT TRANSPORTATION
01.2011 - 01.2017
Colorado Technical University
Associate of Science from Business Administration
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