Valerie Williams
Memphis,TN
Summary
Detail-Oriented returns clerk reliable and eager to excel in the distribution industry with the goal to reach management in an office setting. Solid team player with upbeat, positive attitude, motivated to maintain client/customer satisfaction and contribute however i can to company success.
Overview
20
20
years of professional experience
Work History
Returns Clerk
GXO Logistics (Disney)
Memphis, TN
10.2021 - 03.2024
- Received, inspected and processed returned items from customers.
- Verified accuracy of returns to ensure conformity with company policies.
- Assisted in preparing return authorization documents for customer records.
- Input clear customer account notes in internal computer systems to document return reasons.
- Coordinated with suppliers to arrange for product replacements and exchanges.
- Maintained accurate inventory records of returned goods.
- Processed credits as required for returned merchandise according to established procedures.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Inspected damaged products before disposing them off or returning them back to inventory.
- Organized appropriate disposal methods for defective items that cannot be salvaged or resold.
- Inspected returned items to identify damage or defects, documenting information in WMS
- Inspected returned items to identify damage or defects, documenting information in WMS systems.
- Attached identifying tags to track returned items and put back into stock.
Material Handler
GXO Logistics (Disney)
Memphis, TN
04.2020 - 10.2021
- Performed detailed inspection of products to ensure quality standards were met.
- Checked and verified accuracy of product labels and packaging.
- Identified defective parts using visual inspection techniques.
- Maintained a clean and organized work area at all times according to safety regulations.
- Assisted in developing standard operating procedures related to rework processes.
- Produced quality products by palletizing, packaging and assembling finished items.
- Used hand trucks and forklifts to unload, load and transport items.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Stocked shelves with incoming merchandise as needed.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Utilized RF scanners to track inventory movements throughout the facility.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used WMS system to key in data for packages.
- Selected products and items from shelves and pallets for customer orders.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Confirmed items picked for orders by keying codes into system.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Trained new employees regarding warehouse procedures and standards.
- Weighed and measured products and materials to meet regulatory requirements.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Picker/Packer
XPO Logistics
Memphis, TN
09.2006 - 04.2020
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Inspected product quality prior to packing and shipping out orders.
- Organized goods within the warehouse according to item categories, SKU/part number.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Read orders to verify attributes and quantities of merchandise.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Leader
Technicolor (Microsoft)
Memphis, TN
02.2004 - 03.2006
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Worked closely with supervisors to ensure that each assignment was finished ahead of its deadline.
- Led and influenced team members through actions and expectations to meet improvement goals.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Interacted with the oncoming leads/supervisor at the end of shifts to provide details on all uncompleted tasks.
- Used standard formulas such as time studies to calculate labor and equipment requirements and production specifications.
- Used daily system logs to document production information, discussing issues with management.
Education
High School Diploma -
Ridgeway High School
Memphis, TN05-1988
Skills
- Receiving
- Order Fulfillment
- Light typing/Beginner Excel
- Returns Processing
Accomplishments
- Certificate of Appreciation Employee of the Month 08/2005
- Employee of the Month 09/2006
- Five Years of Dedication 01/2011
- Ten Years of Dedication 01/2016
- Employee of the Month Award 01/2019
- Employee of the Month Award 12/2020
- Fifteen Year Service Award 01/2022
References
References available upon request.
Timeline
Returns Clerk
GXO Logistics (Disney)
10.2021 - 03.2024
Material Handler
GXO Logistics (Disney)
04.2020 - 10.2021
Picker/Packer
XPO Logistics
09.2006 - 04.2020
Leader
Technicolor (Microsoft)
02.2004 - 03.2006
High School Diploma -
Ridgeway High School
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