Open To Work
Valerie Yarnall
Encino
Summary
Dedicated Dog Groomer with proven skills in client interaction and safety compliance. Enhanced customer satisfaction through effective communication and upselling, fostering long-term relationships. Optimized workflow to improve client retention and utilized strong problem-solving and time management skills.
Overview
10
10
years of professional experience
Work History
Dog Groomer
Petco
Encino
01.2023 - 01.2026
- Groomed dogs with clippers and scissors, tailoring styles to meet specific breed standards and owner preferences.
- Bathed and dried pets, ensuring comfort and safety during the process.
- Communicated with pet owners about grooming needs and care tips.
- Ensured safety of animals at all times by following established safety protocols.
- Managed appointment scheduling to enhance workflow efficiency and elevate client satisfaction.
- Provided excellent customer service to enhance client relationships at Petco.
- Cultivated long-term relationships with clients and established strong bonds with animals through consistent, personalized care.
Front Desk Agent
The UPS Store Inc.
Bonney Lake
02.2020 - 12.2022
- Processed Amazon returns and facilitated refunds while resolving damage control issues.
- Packaged and routed high-value items to ensure safe delivery.
- Collected customer information to facilitate global shipping of packages and mail.
Front Desk Agent
Hyatt
Santa Clarita
05.2018 - 01.2020
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Managed incoming calls on multi-line phone system, directing calls efficiently and ensuring timely message delivery.
- Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
- Implemented effective upselling techniques to promote hotel amenities such as spa services or dining options
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
Cashier
Ralphs
Valencia
01.2016 - 01.2018
- Processed customer transactions efficiently and accurately at the checkout counter.
- Handled cash, credit, and electronic payments with precision and care.
- Processed customer transactions and guided them to locate specific items in store.
- Assisted customers in locating products and answering inquiries promptly.
Education
High school diploma -
Valencia High School
Valencia, CA06.2016
Skills
- Dog grooming expertise
- Grooming techniques
- Safety compliance
- Pet sitting services
- Appointment scheduling
- Efficient time management
- Detail orientation
- Client interaction skills
- Customer engagement
- Effective communication
- Administrative support
- Service recommendations
Personal Information
Authorized To Work: US for any employer
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
RemoteOn-SiteSalary Range
$20/hr - $1000/hrTimeline
Dog Groomer
Petco
01.2023 - 01.2026
Front Desk Agent
The UPS Store Inc.
02.2020 - 12.2022
Front Desk Agent
Hyatt
05.2018 - 01.2020
Cashier
Ralphs
01.2016 - 01.2018
High school diploma -
Valencia High School