Valerie Yates
Hays,KS
Summary
Dedicated to connecting with people and understanding their needs. Possessing talents for team building and motivating, as well as excellent customer relations. My goal is to ensure customer success, build lasting relationships, and drive positive outcomes for both the customer and the company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dental Hygienist
Cedar Lodge Dental Group
06.2021 - Current
- Provide traditional clinical dental hygiene duties, including patient prophy, documentation of exams and screenings, instruction, and periodontal treatment.
- Provide myofunctional therapy.
- Maintain accurate medical and dental records by documenting important patient data in Oryx.
- Offering advice and assistance to patients, paying attention to special needs or wants.
- Proven ability to learn quickly and adapt to new situations.
- Working well in a team setting, providing support and guidance.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Co-Owner/Administrator
Serenity Psychological Services
06.2016 - Current
- Assisted in opening clinic with several different administrative responsibilities.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Assisted in recruiting and hiring of team members.
- Established foundational processes for business operations.
- Oversee marketing initiatives, including social media, Google, YouTube, and radio.
Lead Dental Hygienist
Lifetime Dental Care
06.2002 - 05.2021
- Led hygiene department to produce $1 million as featured in Dental Economics.
- Routinely hit office goals of production and quality assurance, earning trust of employer and patients.
- Oversaw development of periodontal program protocols and hygiene team.
- Collaborated with doctor and office manager regularly to discuss office procedures and goals.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer success methods
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Working effectively in fast-paced environments.
Dental Hygienist
Cedar Lodge Dental Center
06.2001 - 05.2002
- Provide traditional clinical dental hygiene duties, including patient prophy, documentation of exams and screenings, instruction, periodontal treatment, and adjunctive therapy.
- Interacted well with patients to build connections and nurture relationships.
Education
Social Work
Fort Hays State University
Hays, KSAssociate of Applied Science, Dental Hygiene -
Colby Community College
Colby, KS05.2001
Skills
- Resourceful problem-solving skills
- Exceptional organizational skills, including CRM software
- Critical thinker and decisive leader
- Highly respected among colleagues
- Strong work ethic with achiever mentality
- Exceptional dialogue and communications
- Proficient in modern business software
- Ethical in personal mission and values
- Passion for educating and advocating
- Ability to foster strong client relations
Accomplishments
- Awarded "Hygienius of the Year" in 2018, with Next Level Practice
- Delivered professional education presentation for Next Level Practice in 2017
- Received extensive sales training, including patient dialogue, influence, and motivational interviewing
- Completed marketing training program, gaining expertise in digital marketing strategies, techniques, and CRM tools
- Proficiency in Microsoft Office suite, client management software, and some Adobe applications
- Orchestrated a fundraiser to raise $5,000 for the family of a child with cancer
Certification
- Securing Software as a Service (SaaS) Training - November 2023
- Salesforce Essential Training-November 2023
Licensure Training
- Kansas Dental Hygiene License
- Local Anesthesia License
- Nitrous Oxide Monitoring Certification
- CPR for Healthcare Provider Certification
- OSHA and HIPAA Trained
Timeline
Dental Hygienist
Cedar Lodge Dental Group
06.2021 - Current
Co-Owner/Administrator
Serenity Psychological Services
06.2016 - Current
Lead Dental Hygienist
Lifetime Dental Care
06.2002 - 05.2021
Dental Hygienist
Cedar Lodge Dental Center
06.2001 - 05.2002
Social Work
Fort Hays State University
Associate of Applied Science, Dental Hygiene -
Colby Community College