Valerie York
Cave Spring,GA
Summary
Versatile professional with extensive experience in customer service and operations management. Known for effective problem-solving and time management, ready to leverage diverse skills to drive business outcomes and improve service quality.
Office management professional who is reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Spark
Cedartown, GA
11.2025 - Current
- Operated delivery vehicles efficiently, ensuring timely and accurate deliveries to customers.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with dispatch team to coordinate delivery schedules and address issues.
- Assisted in navigating routes using GPS technology to optimize delivery times.
Office Manager
Daniel's Green Services and Handyman
Cedartown, GA
03.2024 - 11.2025
- Organized office operations to enhance efficiency and workflow.
- Managed scheduling and appointment coordination for service teams.
- Implemented inventory management practices to maintain supplies availability.
- Developed and maintained filing systems for client records and documentation.
- Communicated effectively with clients to address inquiries and service requests.
- Executed administrative tasks, including billing and invoicing processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Restaurant Owner/Operator
Bennett's Steakhouse
Cave Spring, GA
12.2011 - 11.2012
- Managed daily operations, ensuring high standards of food quality and customer service.
- Trained and supervised staff, fostering a collaborative and efficient work environment.
- Developed and implemented marketing strategies to increase restaurant visibility and attract new customers.
- Oversaw inventory management, optimizing supply chain processes to reduce costs and waste.
- Analyzed financial reports to drive profitability and inform business decisions.
- Established positive relationships with suppliers, negotiating favorable terms for quality ingredients.
Call Center Representative
Verizon Wireless
Kennesaw, GA
10.2009 - 11.2011
- Provided exceptional customer support by resolving inquiries and issues efficiently.
- Utilized CRM systems to track customer interactions and ensure follow-up on unresolved cases.
- Assisted in training new employees on call handling procedures and software systems.
- Implemented process improvements to enhance call resolution rates and reduce wait times.
Customer Service Representative
Cingular Wireless, AT&T
Cedartown, GA
10.2007 - 02.2009
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and system navigation.
- Streamlined order processing procedures to enhance service delivery efficiency.
- Collaborated with cross-functional teams to address customer feedback and improve service quality.
Education
Business
Dalton State College
Dalton, GA2007
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
Languages
ASL
Full Professional
Timeline
Delivery Driver
Spark
11.2025 - Current
Office Manager
Daniel's Green Services and Handyman
03.2024 - 11.2025
Restaurant Owner/Operator
Bennett's Steakhouse
12.2011 - 11.2012
Call Center Representative
Verizon Wireless
10.2009 - 11.2011
Customer Service Representative
Cingular Wireless, AT&T
10.2007 - 02.2009
Business
Dalton State College